Job description
About Us
Canary Technologies is changing the game for hotels with modern software powered by Canary’s hospitality-specific AI platform.
Canary is utilized by 20,000+ hoteliers in 90+ countries to equip hoteliers with the technology they need to work smarter and wow their guests. Major hotel brands such as Wyndham, Marriott, IHG, Four Seasons, Rosewood, and Best Western trust Canary to deliver results.
Canary was named a 2024 Deloitte Technology Fast 500™ company, a Most Innovative Company by Fast Company and a HotelTechReport Best Place to Work — and is backed by top Silicon Valley investors like Y Combinator, F-Prime, Brighton Park Capital and Insight Partners.
Join us in shaping the future of hospitality!
About the Role
Canary is at the forefront of providing AI-powered technology solutions to the hospitality industry. Our mission is to help hotels modernize operations, enhance guest experiences, and drive business results through intuitive, digital-first products. Our innovative platform is trusted by hotels worldwide for its ability to streamline operations and improve guest satisfaction.
We are looking for a Senior Product Manager to join our growing team and help lead the development of impactful products across key areas of our platform. In this role, you’ll take ownership of complex problem spaces, work closely with cross-functional partners, and drive initiatives that are critical to Canary’s continued growth and customer success.
You’ll have the opportunity to work on a variety of high-leverage product areas, such as:
• Guest communication
• Digital check-in
• Payments
• Upsells
• And more
As part of a globally distributed team, you’ll collaborate regularly with colleagues and customers across time zones—so flexibility, asynchronous communication, and strong cross-cultural collaboration skills are essential.
If you are a strong product thinker with at least 5 years of product management experience, and you’re excited to help shape the future of hospitality tech, we’d love to connect.
Responsibilities
- Define and execute product strategy, roadmap, and delivery plans for one or more areas of the Canary platform
- Partner with Engineering and Design to bring intuitive, scalable, and reliable features to life
- Collaborate with stakeholders across Sales, Customer Success, and Marketing to ensure successful product launches and strong customer adoption
- Conduct in-depth customer research and product analysis to inform prioritization and uncover new opportunities
- Translate complex customer and business needs into clear product requirements and user stories
- Set clear goals and success metrics, and use data to drive continuous improvement and iteration
- Help mentor other product managers and contribute to the broader product culture and processes
Qualifications
- 5+ years of product management experience in B2B SaaS or a technology-driven environment
- Proven ability to define and ship successful products that deliver measurable business outcomes
- Strong product intuition and customer empathy—you understand how to solve real problems with elegant, user-focused solutions
- Experience working closely with Engineering and Design to drive execution in an agile environment
- Skilled at making data-informed decisions while remaining grounded in customer feedback
- Comfortable operating in a high-growth, fast-paced environment with shifting priorities
- Excellent communication and collaboration skills across technical and non-technical audiences
- Experience working across time zones and within globally distributed teams
- Bonus: Experience in hospitality technology, messaging platforms, payments, or AI/automation is a plus
We also work hard to ensure Canary is a fun and exciting place to work! Here are some of the additional benefits:
Canary Days: As a company we want to ensure that the team has time to recharge. Each month we provide company wide days off to ensure there is at least one extended weekend or day off.
Self Improvement Club: We meet each month and share our personal goals for the month. Each individual is provided a budget towards any purchases that help us achieve these goals.
Professional Development Chats: We provide budget to help drive cross functional professional development conversations across the organization.
Travel Reimbursement: Team members are able to visit our offices across New York, San Francisco or Dallas when they choose, and are provided a travel stipend for doing so. Spend time working with the team in their office, and use the rest of your time exploring a new city!
Personal Travel Reimbursement: If you stay at a hotel that Canary works with, we provide a credit towards your stay.
Canary Technologies is an equal opportunity employer. We recruit, employ, train, compensate and promote talent regardless of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information or any other protected characteristic.
