Job description
HackerOne is a global leader in offensive security solutions. Our HackerOne Platform combines AI with the ingenuity of the largest community of security researchers to find and fix security, privacy, and AI vulnerabilities across the software development lifecycle. The platform offers bug bounty, vulnerability disclosure, pentesting, AI red teaming, and code security. We are trusted by industry leaders like Amazon, Anthropic, Crypto.com, General Motors, GitHub, Goldman Sachs, Uber, and the U.S. Department of Defense. HackerOne was named a Best Workplace for Innovators by Fast Company in 2023 and a Most Loved Workplace for Young Professionals in 2024.
HackerOne Values
HackerOne is dedicated to fostering a strong and inclusive culture. HackerOne is Customer Obsessed and prioritizes customer outcomes in our decisions and actions. We Default to Disclosure by operating with transparency and integrity, ensuring trust and accountability. Employees, researchers, customers, and partners Win Together by fostering empowerment, inclusion, respect, and accountability.
Senior Product Operations Manager
Locations: Seattle, WA, San Francisco Bay Area, Austin, TX, or Washington DC
Position Summary
HackerOne is seeking a Senior Product Operations Manager who is entrepreneurial, detail-oriented, and loves working across diverse teams. This role must collaborate both within the Product & Design team and across the organization in order to successfully advocate for improving existing processes and programs, as well as managing cross-functional operational efforts and ensuring open communication flow across the company. Responsibilities will include proactively identifying areas for improvement, building new initiatives. The successful candidate has a passion for driving continuous improvement, ensuring broad collaboration and information sharing, and thrives in a team first, customer obsessed culture.
You will own critical company-wide initiatives such as our roadmapping process, product release programs, and company-wide communications. You will work hand in hand with our executive leadership, engineers, designers, and other key cross-functional partners and stakeholders to deliver impactful advances in the product that drive key business results.
At HackerOne, we embrace a Flexible Work approach, enabling our team members to work remotely while maintaining productivity and collaboration. We are seeking candidates located in Seattle, WA, San Francisco Bay Area, Austin, TX, or Washington DC, and the surrounding metropolitan areas, to facilitate occasional in-person interactions as needed. While the position is primarily remote, there will be periodic in-person requirements to support team collaboration and foster stronger connections. This approach ensures flexibility while providing opportunities to build meaningful in-person relationships that strengthen our team and company culture.
What You Will Do
The HackerOne Product Team executes the product vision and strategy to unlock the power of human intelligence and talent to create a more secure internet.
Identifies, proposes, and partners on strategic Product programs; works across the company to drive adoption and orchestration of various work streams
Ensure cross-company communication and alignment within the team and across all departments
Orchestrate design processes to help create product experiences that users love
Designs structure for department or company-wide presentations and take lead on agenda and cadence for any content prep meetings
Monitor & analyze trends to provide the key insights that drive the performance of the team
Partner with EPD & Data Science teams to develop a feature tracking process that scales with product development
Actively engage with Marketing, Customer, and Hacker Success teams to ensure successful product launches and adoption
Closely align with Engineering and Marketing leadership on Product wide initiatives
Executes on the culture of a data driven organization, embrace the mindset of product iteration through analytical experiments and calculated risks
Embraces diversity of team and ideas and is an active driver of positive culture
Minimum Qualifications
8+ years experience in Product Operations or Program Management at a fast-growing software company
Track record of success delivering processes and frameworks that drive business results
Possesses excellent oral and written communication skills, including comfort with communication with senior executives
Operates with a high degree of influence, accountability, and autonomy
Experience working with Agile Software methodology
Able to support teams in both North American and European time zones
Prior experience and success leading cross-functional teams remotely, occasional travel required
Experience and interest in security companies and technical or engineering organizations is a plus
Compensation
San Francisco
$156K – $175K • Offers Equity
Seattle, Austin, DC Area
$140K – $175K • Offers Equity
#LI-Remote
#LI-HM1
Job Benefits:
Health (medical, vision, dental), life, and disability insurance*
Equity stock options
Retirement plans
Paid public holidays and unlimited PTO
Paid maternity and parental leave
Leaves of absence (including caregiver leave and leave under CO’s Healthy Families and Workplaces Act)
Employee Assistance Program
Flexible Work Stipend
*Eligibility may differ by country
We’re committed to building a global team! For certain roles outside the United States, U.K., and the Netherlands, we partner with Remote.com as our Employer of Record (EOR).
Employment at HackerOne is contingent on a background check.
HackerOne is an Equal Opportunity Employer in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, pregnancy, disability or veteran status, or any other protected characteristic as outlined by international, federal, state, or local laws.
This policy applies to all HackerOne employment practices, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. HackerOne makes hiring decisions based solely on qualifications, merit, and business needs at the time.
For US based roles only: Pursuant to the San Francisco Fair Chance Ordinance, all qualified applicants with arrest and conviction records will be considered for the position.
