Job description
About Jimdo
Join us to help unleash the power of the self-employed and help them thrive!
Jimdo was founded by three school friends in 2007 in a farmhouse in Northern Germany. Fast forward to today, we’re a growing, profitable business with a team of 250+ people from 50 nationalities based in over 15 countries. Our portfolio serves the unique needs of microbusinesses. In addition to our GDPR-compliant website builder powered by AI, we offer an online store, legal text generator, business listings, social media integration, SEO, and more. We’re constantly developing new products and services that make the lives of microbusiness owners easier and help fuel their businesses. If you’re inspired by our mission and like the idea of working for a dynamic remote-first company where you can create impact from day 1, we’d love to meet you!
Role Overview :
We are looking for a Senior Product Owner to oversee and optimize our Website Builder product. You will focus on addressing high-priority customer needs—including NPS (Net Promoter Score) initiatives, customer feedback, and revenue retention—to ensure continued satisfaction and loyalty among our extensive user base. This role involves collaborating with a lean cross-functional team (including engineering, support, design, and marketing) and driving impactful improvements that elevate the user experience while maximizing the product’s commercial performance.
Your impact:
Product Ownership
Serve as the primary custodian of our Creator Website Builder Product, ensuring it maximises value to millions of active users.
Maintain and improve core features, focusing on high-impact enhancements that address critical customer pain points
Customer-Centric Improvements
Engage with users and internal support teams to identify top issues affecting NPS and user satisfaction.
Prioritize and implement solutions that directly resolve user complaints and reduce support overhead.
Revenue Retention & Growth
Develop and execute strategies that encourage customers to continue using (and potentially upgrade within) the Creator Website Builder product.
Monitor customer churn patterns and collaborate with marketing, sales, and analytics teams to improve retention.
Backlog & Roadmap Management
Build a lean, focused product backlog driven by data and user insights.
Balance ongoing maintenance needs with strategic improvements that yield the highest return on effort.
Cross-Functional Collaboration
Work closely with engineering, design, marketing, and other stakeholders to ensure timely, high-quality delivery of product updates.
Facilitate clear communication of product vision, priorities, and progress.
Performance Tracking & Optimization
Define and track key product metrics (e.g., NPS, churn rates, feature adoption).
Use data-driven insights to iterate on features, processes, and customer communication strategies.
Strategic Alignment
Ensure product decisions align with Jimdo’s broader business objectives.
Advocate for user-centric and revenue-focused enhancements to maintain the product’s competitive edge.
What you bring:
Demonstrated experience in managing or contributing significantly to a SaaS product, ideally related to website building or digital publishing.
Proven track record of handling customer issues effectively, driving NPS improvements, and fostering strong user engagement.
Comfortable working with a mature, well-established product—balancing maintenance with strategic updates.
Strong understanding of retention strategies, upsell opportunities, and commercial awareness within a subscription-based model.
Proficiency in Agile or Lean frameworks for backlog management, sprint planning, and iterative product development.
Excellent communication skills to align cross-functional teams on product priorities, requirements, and outcomes.
Ability to interpret product metrics and user feedback to inform data-driven decisions and continuous product enhancements.
What we offer:
Inspiring Mission: At our core, we are driven by a meaningful mission - to empower solopreneurs and small businesses to succeed and to contribute to the sustainability and vibrancy of the communities they serve.
Flexibility and Trust: Our work environment thrives on flexibility and trust. We offer fully remote work set-up with opportunities for in-person collaboration. You can manage your working hours flexibly because we prioritize the results you deliver over the number of hours you put in.
Support for your side hustles: We encourage side hustles. In addition, you get up to three free Jimdo websites for your personal or professional projects that you get to keep forever.
An International Diverse Team: Our team is a mosaic of over 248 individuals hailing from 50+ different countries and working across 15+ diverse locations. We take pride in our openness and inclusivity, with an Employee-led DEI Council and active ERGs that ensure everyone’s voices are heard.
Continuous Growth and Career Development: We invest in your growth with company-wide access to LinkedIn Learning and Hack Weeks, Deep Work Thursdays, conferences and access to technical eLearning platforms. From day one, you have the chance to contribute your ideas and create a meaningful impact. Our flat hierarchies and swift decision-making processes provide an open platform for your career progression.
Competitive Benefits Package:
Annual compensation reviews to ensure you’re rewarded fairly.
A remote office set-up bonus to enhance your workspace.
A unique workation policy that allows you to work from different locations.
An employee assistance program, offering resources and counseling.
Plus, a perk that keeps giving: up to three free Jimdo websites for your personal or professional projects that you get to keep forever.
Jimdo is proud to be an equal opportunity employer. This means that we don’t discriminate based on race or ethnic origin, color, the language(s) you speak, where you (or your parents) are from, or whether or not you consider yourself to have a disability. Neither will your age, gender, gender identity, sexual orientation, religion, beliefs, or political opinions play a part in your application with us. Our diverse team values and celebrates the uniqueness of each individual. We embrace differences and believe that they enrich our organization, making us stronger and more innovative. Join us, and let’s continue to create a workplace where everyone can thrive, regardless of background or identity.
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