Job description
Introducing Masabi
// At Masabi, we’re driving the fare payment revolution, powering the journeys of millions all over the world. We build fare collection platforms that allow riders to seamlessly buy and present tickets for public transport either on their mobile phones, from a ticket machine, or even by tapping their bank card to travel.
Our Justride platform is used in over 250 locations globally, including some of the largest cities in the world. With our industry-first mobile ticketing SDK, we’ve partnered with large players in the transport space, including Uber, Moovit and Transit.
Your own journey is important to us too. Choosing a role here means joining a network of innovators from all walks of life; a group of passionate individuals who consistently deliver. Here, you’ll find the tools you need to build the career you want. Whether you’re taking the direct route or trying a new path, we’ll support you no matter what.
The Role
// We’re looking for an exceptional client-facing Senior Project Manager to join our Strategic Programs team and lead the delivery of high-impact transit and fare payment projects across the globe.
You’ll be at the helm of complex, multi-vendor programs, managing cross-functional teams, external partners, and key stakeholders to successfully implement Masabi’s cloud-based, SaaS fare payment platform at major public transit agencies.
This is a leadership role that blends strategic insight, delivery excellence, and relationship management. If you have a strong background in transit or payments, thrive in fast-paced environments, and are fluent in both French and English, this is a rare opportunity to make a meaningful impact on public transport innovation at scale.
Location
// This is a remote role available to candidates based in Eastern Canada only.
Key Responsibilities
Lead end-to-end delivery of strategic programs involving fare payment, ABT (Account-Based Ticketing), and open payments in a SaaS environment
Manage project planning, execution, and delivery to scope, schedule, and budget across multiple workstreams
Serve as the primary contact for transit agencies, system integrators, and internal teams
Navigate complex stakeholder landscapes, aligning business, technical, and operational priorities
Provide expert guidance on delivery governance, best practices, and solution trade-offs
Support Agile delivery in collaboration with Scrum Masters, including PI planning, sprint execution, and retrospectives
Identify and mitigate risks, interdependencies, and blockers across programs
Report project status, milestones, and KPIs to Program leadership and external partners
Communicate progress clearly, reporting milestones, KPIs, and risks to leadership and partners
Support contract execution, vendor coordination, and financial governance
Oversee delivery performance against budget and margin targets, ensuring accuracy in scope, change control, and invoicing
Contribute to bids and proposals, working with Business Development and Account Managers to assess feasibility and scope new opportunities
About You
Significant experience delivering B2B SaaS solutions in complex, multi-stakeholder environments, including API integrations - ideally in transit, payments, the public sector or enterprise environment
Track record of leading multi-vendor projects and collaborating with system integrators
Skilled in Agile delivery; experience with SAFe is a strong advantage (Agile or SAFe certifications are a plus)
Excellent leadership, communication, and stakeholder management skills
Fluent in both French and English (spoken and written)
Adept at building strong stakeholder relationships and navigating ambiguity
Confident communicator with strong leadership and organisational skills
Experience in transformation and change management, ideally within the public sector
Some of our benefits
20 days of vacation per year (in addition to public holidays), plus the option to buy an additional 5 days of vacation each year. On top of this, our office is shut every year between Christmas and New Year, totalling a whopping 28+ days of vacation
Private Healthcare and Life Insurance via Trinet
Menopause support
Choice of a workstation
CAD$325 per year to spend on your home office
Ability to work for up to 3 months per year from any country in the world
Enhanced family leave
Fun and collaborative environment with a focus on making a difference in the world
Careers at Masabi are for people going places - driven by a mission to make transit fair and accessible for all.
We are a network of innovators from all walks of life, passionate about making a difference. At Masabi, we operate with openness and trust, creating an environment where everyone feels empowered to bring their whole, authentic selves to work.
Whoever you are, just be yourself.
We welcome applications from underrepresented backgrounds and encourage you to share your pronouns at any stage. Together, we simplify journeys, remove barriers, and improve daily life for millions.
Why Join Masabi?
Driven by Purpose – We believe in journeys made simple. The work isn’t always easy, but the best things never are.
Encouraged to Accelerate – Masabi is going places and our people are in the driving seat. Whether you’re taking the direct route or exploring new paths, we support your journey.
Advancing with Empathy – We put people first and foster a culture of learning, not blame. No matter your cargo, we share the load.
We’re already powering journeys - are you ready to join us?
