Job description
Maven is the world’s largest virtual clinic for women and families on a mission to make healthcare work for all of us. Maven’s award-winning digital programs provide clinical, emotional, and financial support all in one platform, spanning fertility & family building, maternity & newborn care, parenting & pediatrics, and menopause & midlife. More than 2,000 employers and health plans trust Maven’s end-to-end platform to improve clinical outcomes, reduce healthcare costs, and provide equity in benefits programs. Recognized for innovation and industry leadership, Maven has been named to the Time 100 Most Influential Companies, CNBC Disruptor 50, Fast Company Most Innovative Companies, and FORTUNE Best Places to Work. Founded in 2014 by CEO Kate Ryder, Maven has raised more than $425 million in funding from top healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital. To learn more about Maven, visit us at mavenclinic.com.
An award-winning culture working towards an important mission – Maven Clinic is a recipient of over 30 workplace and innovation awards, including:
- Fortune Change the World (2024)
- CNBC Disruptor 50 List (2022, 2023, 2024)
- Fortune Best Workplaces for Millennials (2024)
- Fortune Best Workplaces in Health Care (2024)
- TIME 100 Most Influential Companies (2023)
- Fast Company Most Innovative Companies (2020, 2023)
- Built In Best Places to Work (2023)
- Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024)
- Great Place to Work certified (2020, 2021, 2022, 2023, 2024)
- Fast Company Best Workplaces for Innovators (2022)
- Built In LGBTQIA+ Advocacy Award (2022)
The Senior Provider Network Manager will lead the strategic execution and continuous evolution of our clinical quality programs, provider performance and engagement initiatives across Maven’s provider network (W2 and 1099). This role involves driving clinical quality programs, managing performance, ensuring provider engagement, and fostering strong relationships across the organization to optimize network effectiveness and deliver high-value care.
Key Responsibilities:
Clinical Quality Program Management: (50%)
- Drive the design, implementation, and continuous improvement of clinical quality programs (e.g., clinical case reviews, prescription monitoring program, provider scorecard) that allow for assessment at individual and global levels.
- Partner with clinical leaders to standardize best practices and integrate clinical guidelines across network operations.
- Develop and maintain a centralized, user-friendly repository for all provider-facing clinical materials, ensuring a single source of truth and ease of access to critical clinical content.
- Strategically own, design, and continuously evolve a comprehensive provider engagement strategy that drive satisfaction and performance (e.g., recognition programs, communications, learning/development offerings)
Provider Performance Management: (30%)
- Co-develop and operationalize provider performance management frameworks, including constructive feedback protocols, grievance resolution processes, and documentation standards.
- Partner with Sr. Medical Director and Practice Group Providers to address performance concerns, resolve member complaints, and ensure disciplinary actions are consistent with policy.
- Leverage dashboards and performance metrics to identify trends and provide actionable insights to senior leadership.
- Create consistent, effective communication channels for providers (e.g., newsletters, office hours, announcements) and ensure alignment with broader org communications to foster a cohesive and informed provider community.
Strategic Leadership and Cross-Functional Collaboration: (20%)
- Lead proactive identification and resolution of complex, systemic challenges impacting provider care delivery, leveraging data and insights to drive impactful solutions.
- Build consensus and drive alignment across clinical leadership, product, engineering, and operations to ensure seamless integration of quality and engagement initiatives.
- Champion provider network voice across the organization ensuring initiatives are grounded in frontline feedback and business goals.
- Contribute to the development and execution of the broader provider network strategy, ensuring clinical quality and engagement are central pillars.
- Cultivate strong, collaborative relationships with key providers and stakeholders within the network.
Ideal Candidate Profile:
Experience:
- 5-7 years of experience in clinical quality management, healthcare operations, or provider relations, preferably in a high-growth healthcare technology or virtual care environment.
- Experience project managing cross-functional initiatives in a matrixed organization (eg implementing new clinical protocols, integrating technology solutions, or rolling out new engagement initiatives).
- Demonstrated success in developing and scaling operational systems focused on clinical and service quality improvement.
- Applied experience with performance management, quality improvement methodologies, and provider relations.
Skills:
- Strong organizational and program build-out capabilities, adept at structuring and scaling new initiatives
- Strong accountability for program results, proactively anticipates challenges, makes sound, data-driven trade-offs, and optimizes for both team efficiency and individual effectiveness.
- Exceptional verbal, written, and presentation skills, with the ability to communicate complex information clearly and concisely to diverse audiences.
- Analytical thinking and problem-solving skills with the ability to translate data into strategic recommendations and drive impactful change.
- Proficiency in data management and reporting; familiarity with data visualization tools (e.g., Looker, Tableau).
- Highly proactive and results-oriented with a strong sense of ownership.
- Ability to work effectively in a fast-paced, matrixed environment.
Education:
- Bachelor’s degree in a healthcare-related field or equivalent experience.
The base salary range for this role is $140,000-$175,000 per year. You will also be entitled to receive stock options and benefits. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, and skillset.
Maven embraces a flexible hybrid work model. Our teams primarily operate from the New York Metropolitan area, NY, San Francisco/Bay Area, CA, Seattle, WA, Boston, MA, Chicago, IL, and Washington, D.C. For those in our New York City office, we encourage in-person collaboration by requiring team members to work onsite three days a week (Tuesday, Wednesday, Thursday). For those based in San Francisco/Bay Area, CA, Seattle, WA, Boston, MA, Chicago, IL, and Washington, D.C., we encourage in-person collaboration by requiring team members to attend quarterly Work Together Days within these cities. This policy aims to balance remote work flexibility with the benefits of face-to-face interaction.
This role requires active work authorization in the US.
At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams.
At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams.
Benefits That Work For You
Our benefits are designed to support your health, well-being and career development, helping you thrive both personally and professionally. We remain focused on providing a competitive benefits package for our employees. On top of standards such as employer-covered health, dental, and insurance plan options, we offer an inclusive approach to benefits:
- Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics.
- Whole-self care through wellness partnerships
- Hybrid work, in office meals, and work together days
- 16 weeks 100% paid parental leave and new parent stipend (for Mavens who’ve been with us for 1 year+)
- Annual professional development stipend and access to a personal career coach through Maven for Mavens
- 401K matching for US-based employees, with immediate vesting
These benefits are applicable to Maven Clinic Co., US-based, full-time employees only. 1099/Contract Providers are ineligible for these benefits.
Maven is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Maven is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Maven Clinic interview requests and job offers only originate from an @mavenclinic.com email address (e.g [email protected]). Maven Clinic will never ask for sensitive information to be delivered over email or phone. If you receive a scam issue or a security issue involving Maven Clinic please notify us at: [email protected]. For general and additional inquiries, please contact us at [email protected].
