Job description
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what’s the role all about?
We are seeking to hire a Release Manager to join the NICE CXone Mpower Proactive AI Agent Engineering team. This pivotal role involves driving and coordinating all software release activities to deliver the Proactive AI Agent platform. The Release Manager will lead efforts to continually enhance release management processes, increase automation, and ensure high-quality releases that meet a 99.99% uptime SLA.
How will you make an impact?
- Own and drive the end-to-end software release process across Proactive AI Agent teams.
- Coordinate project planning, scheduling, and activity management to ensure on-time and effective delivery of high-quality, enterprise releases.
- Lead cross-functional teams—including R&D Engineering, QA, Product Management, Marketing, Documentation, Training, Operations, and Support—for releases of varying size and complexity.
- Communicate professionally with internal and external stakeholders and represent the Release Management team with clarity and leadership.
- Ensure readiness and success criteria are met in alignment with business requirements in collaboration with Product Operations.
- Manage R&D change control processes and support ITIL Problem and Change Management efforts, including root cause analysis and continual improvement.
- Support early customer access programs (Beta) and drive communication plans, milestone tracking, and issue escalation.
- Assist in developing automation and scripting to streamline and enhance the software development lifecycle (SDLC), minimize manual tasks, and improve deployment reliability.
- Support releases during off-hours including nights and weekends as necessary.
- Guide software developers and business units through deployment and testing processes.
Have you got what it takes?
Required
- Bachelor’s degree in information systems, Computer Science, or related field (or equivalent work experience).
- 4+ years in the SDLC with experience managing multiple concurrent software releases.
- 1+ years of Project or Release Management experience.
- Familiarity with SDLC, release readiness, and enterprise-level software applications.
Skills & Competencies:
- Understanding of software applications, systems implementations, and IT infrastructure (applications, databases, networking, telecom).
- Strong analytical and problem-solving skills with keen attention to detail.
- Exceptional communication, collaboration, facilitation, and organizational abilities.
- Proven ability to prioritize, manage multiple initiatives, and deliver under pressure in deadline-driven environments.
- Solid grasp of QA testing principles and ability to critically evaluate and support testing processes.
- Knowledge of Configuration Management and CI/CD practices is desirable.
- Previous experience in software development or application testing is a plus.
What’s in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!
Enjoy NICE-FLEX!
At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.
Requisition ID: 7704
Reporting into: Tech Manager, CX
Role Type: Individual Contributor.
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
