Job description
UpKeep is the leading cloud-based Asset Operations Management software developed to revolutionize the way teams manage facilities and maintenance work. We provide mobile-first SaaS solutions, Industrial IoT sensors, data analytics tools, advanced enterprise integrations, and top-notch professional services. Our innovative technology is modernizing workflows and maximizing operational efficiency for over 3,000 customers including Shell, Yamaha, Unilever, McDonalds, Subway, Pepsi, and Marriott!
We’re a Series B tech startup with 100+ team members across the US. We’ve been recognized as a “Best Place to Work” multiple years in a row by fostering an inclusive and mission-driven culture. In addition to stock options and great benefits, our people have the flexibility to work remote. UpKeep is ranked the #1 Facility Management software on Gartner, #1 Maintenance Management software on G2 Crowd, FrontRunners on Software Advice, and CMMS Leader on IDC MarketScape.
POSITION SUMMARY
The Sr. Revenue Operations Analyst, GTM Systems plays a crucial role in supporting and optimizing the systems that power our Go-To-Market (GTM) teams across Sales, Marketing, and Customer Success. This role focuses on the administration, customization, and enhancement of Salesforce, Outreach, Gong, and related GTM technologies. The ideal candidate brings a blend of systems expertise, stakeholder partnership, and a strong understanding of operational needs within a high-growth environment. This role will help streamline workflows, improve data integrity, and deliver scalable solutions that support our revenue goals.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Administer and maintain the GTM tech stack (Outreach, Gong, ZoomInfo, etc.) with a focus on data structure, automation, and process efficiency.
Configure and enhance GTM workflows across the tech stack.
Collaborate with GTM teams to gather requirements, troubleshoot issues, and deliver effective technical solutions.
Support integrations with key tools such as Outreach, ZoomInfo, Salesforce, Gong, and others.
Build and maintain dashboards and reports to provide visibility into pipeline health, revenue KPIs, and customer lifecycle metrics.
Conduct audits and data cleanups to maintain system health and ensure compliance with governance standards.
Lead small-to-medium projects focused on process improvements, automation, or new tool rollouts.
Participate in testing and deployment cycles, ensuring smooth release management using sandbox environments.
Serve as a subject matter expert and technical support resource for tech stack users across the organization.
EXPERIENCE
5+ years of experience in systems administration or GTM operations, preferably in SaaS or high-growth environments.
Strong background in GTM tools configuration and management.
Previous experience supporting multiple GTM systems and business teams (e.g., Sales, Marketing, Customer Success).
Experience managing integrations and data flows between Salesforce and platforms like Marketo, Outreach, or ZoomInfo.
Familiarity with project management, release processes, and agile collaboration.
Solid working knowledge of automation tools, sandbox usage, and user provisioning.
KNOWLEDGE/SKILLS
Effective communication skills to translate complex system needs to non-technical stakeholders.
Strong problem-solving skills with the ability to diagnose technical and operational issues.
Proficient in Salesforce Sales Cloud and related no-code/low-code capabilities.
Understanding of sales and marketing processes, funnel metrics, and customer lifecycle stages.
Comfortable working with cross-functional teams and balancing competing priorities.
DESIRED BEHAVIORS
Proactive and solutions-oriented – actively seeks ways to improve systems and processes.
Adaptive – adjusts quickly to changing business needs and new technologies.
Collaborative – enjoys partnering with cross-functional teams to solve problems.
Detail-focused – maintains high standards for data accuracy and system integrity.
Curious – committed to continuous learning and professional development.
Dependable – consistently follows through on commitments and delivers quality outcomes.
Upholds company values – acts with integrity, accountability, and respect in all interactions.
COMPENSATION
This role will receive a competitive On-Target Earnings (base salary + sales commission) + benefits + equity. A variety of factors are considered when determining someone’s compensation–including a candidate’s professional background, experience, and location. Final offer amounts may vary from the amounts listed below.
The base pay for this role is $119,000 USD per year ($140,000 OTE).
Company History & Product:
UpKeep was founded in 2014 by our CEO, Ryan Chan, based on an idea he had while using outdated desktop software as a Process Engineer in a manufacturing plant. He believed a mobile-first solution could significantly improve the productivity of the technicians he was working with. He was determined to build on this vision— so he quit his job, learned to write code, and created the first version of UpKeep from his family’s garage!
Today, our cloud-based Software-as-a-Service (SaaS) and cutting edge Industrial IoT sensors solve problems for thousands of businesses around the world. Our Asset Operations Management solutions, coupled with powerful cloud ecosystems, empower maintenance and facilities teams to achieve their digital transformation goals. We are providing meaningful value to an underserved, blue-collar workforce by streamlining workflows, improving collaboration, and making it easy to manage work orders and projects from anywhere, anytime!
We’ve raised $50 million in venture capital following a recent Series B funding round led by Insight Partners, Emergence Capital, Mucker, and Y Combinator.We’re also building The Maintenance Community, the largest online forum and Slack group bringing industry professionals together to participate in discussions, webinars, podcasts, and courses.
Learn More!
www.onupkeep.com
www.onupkeep.com/careers
At UpKeep, we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our products, and our community to flourish. UpKeep is honored to be an equal opportunity workplace. We are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, age, citizenship, marital status, disability, gender identity, sexual orientation or Veteran status.
