Job description
About KnowBe4
KnowBe4, the provider of the world’s largest security awareness training and simulated phishing platform, is used by tens of thousands of organizations around the globe. KnowBe4 enables organizations to manage the ongoing problem of social engineering by helping them train employees to make smarter security decisions, every day.
Fortune has ranked us as a best place to work for women, for millennials, and in technology for four years in a row! We have been certified as a “Great Place To Work” in 8 countries, plus we’ve earned numerous other prestigious awards, including Glassdoor’s Best Places To Work.
Our team values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person, we strive to make every day fun and engaging; from team lunches to trivia competitions to local outings, there is always something exciting happening at KnowBe4.
The Revenue Operations team ensures KnowBe4’s revenue engine runs at maximum effectiveness and efficiency. We are instrumental in setting go-to-market strategy, and ensuring flawless execution and operations against the strategy. As the Snr. Revenue Operations Manager, you’ll design and implement the rhythm of the business and related processes. In this role, you’ll collaborate closely with our revenue leadership, including leaders from Marketing, Sales, Channel, and Customer Success, to drive performance through every level of those revenue segmentations.
Responsibilities:
- Develop and implement the rhythm of the business. This includes our New Customer, Cross-Sell/Upsell and CSM teams, as well as Marketing and Channel.
- Partner with Revenue leaders to execute the rhythm of the business meetings such as forecast, pipeline, business, and rep performance reviews, among others
- Collaborate with the VP, Revenue Systems and Analytics to design business requirements for any reporting needed to support rhythm of the business
- Communicate and prepare documentation on the Revenue Sector performance
- Rapidly identify and diagnose any Revenue improvement opportunities and recommend improvement initiatives
- Define actionable plans and roadmaps, align cross-functional stakeholders and lead successful implementation of large and complex change initiatives
- Maintain key reporting capabilities within the Egress Salesforce instance to ensure accurate data visibility, streamlined decision-making, and seamless business operations. This includes tracking pipeline health, sales performance, customer engagement, and key operational metrics.
Requirements:
- Bachelor’s degree or equivalent practical experience
- MBA or Master’s degree (preferred)
- Minimum 7 years of experience with revenue operations in a Software as a Service (SaaS) company
- Minimum 3 years of experience working directly with Business-to-Business SaaS sales teams
- Minimum 3 years of people management experience
- Strong Excel/Sheet/Slides knowledge
- Experience with cloud-based enterprise software using CRM tools such as Salesforce
- Experience with effectively communicating across organizations, geographies, and cultures
- Ability to remove ambiguity and drive efficiency by creating documentation and new business processes
- Skilled at developing relationships and trust across cross-functional stakeholders
- Excellent communication and presentation skills, with the ability to take complex, ambiguous topics and bring structure and clarity for the revenue organization
- Excellent business acumen and problem-solving skills
- Ability to work with data and pull insights from the data
Our Fantastic Benefits
We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, certification completion bonuses, and a relaxed dress code - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit www.knowbe4.com/careers/benefits.
Note: An applicant assessment and background check may be part of your hiring procedure.
Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.
No recruitment agencies, please.
