Senior Sales Operations Analyst

Job description

Amplitude is the leading digital analytics platform that helps companies unlock the power of their products. Over 4,000 customers, including Atlassian, NBCUniversal, Under Armour, Shopify, and Jersey Mike’s, rely on Amplitude to gain self-service visibility into the entire customer journey. Amplitude guides companies every step of the way as they capture data they can trust, uncover clear insights about customer behavior, and take faster action. When teams understand how people are using their products, they can deliver better product experiences that drive growth. Amplitude is the best-in-class analytics solution for product, data, and marketing teams, ranked #1 in multiple categories in G2’s Spring 2025 Report. Learn how to optimize your digital products and business at amplitude.com.

As an organization, we approach challenges with humility, take ownership of our contributions, and embrace a growth mindset that pushes us to constantly improve ourselves, each other, and the value we bring to customers and partners.

Amplitude’s Commitment to Diversity Equity & Inclusion (DEI): Amplitude believes that diversity enables the creation of better products, improves the ability to solve complex problems, and drives more powerful solutions. We strive to create an environment of inclusion—one focused on psychological safety, empathy, and human connection—that will allow employees of all backgrounds to thrive.

About the Role & Team:

Amplitude’s GTM Strategy & Operations team is leading the strategy, planning and operational management across the GTM teams for Amplitude.  Sales Strategy & Operations is a critical business partner and growth enabler leading our sales strategy, planning and operations for Sales.  We are looking for a highly analytical and proactive Senior Sales Operations Analyst to join our Sales Operations team. This individual will play a critical role in managing our global forecasting and renewal operations, while serving as the strategic operations partner to our Strategic Enterprise business. This is a high-impact role at the intersection of data, systems, and strategy—ideal for someone who understands the mechanics of recurring revenue and is passionate about scaling B2B SaaS.

In this role you will split your time between supporting the global business while also supporting the Strategic Americas segment.

As a Senior Sales Operations Analyst, you will focus on the following:

Global Sales Operations

• Manage the global sales forecast, consolidating weekly inputs from regional teams and surfacing trends and risks to executive leadership
• Maintain and evolve forecasting models (new business and renewals), improving efficiency and accuracy across segments and geographies
• Drive cross-functional alignment across Sales, Customer Success, and Finance on forecasting cadence, methodology, and definitions
• Provide ad hoc and recurring analytics support for global Sales Leadership, including cohort analysis, pipeline conversion metrics, and sales performance diagnostics
• Role may also help drive ongoing business processes such as renewal management

Strategic Segment Partnership

• Play a leading role in supporting the Strategic AMER region, supporting GTM execution and revenue growth
• Run and enhance the “run-the-business” cadence: forecast reviews, pipeline health assessments, and QBR support
• Partner with GTM leaders to identify strategic opportunities and risks across account planning, territory coverage, and deal velocity
• Develop models and frameworks that surface actionable insights and drive execution against regional and segment-level KPIs

You’ll be a great addition to the team if you have the following:

• Experience with innovative, high performing, and fast paced revenue organizations at a high-growth enterprise B2B SaaS company
• Strong executive presence and an ability to communicate effectively with your peers, senior field leadership, and executive team
• Strong business acumen and distinctive problem solving and analysis skills.
• Ability to solve complex and diverse business problems (commercial, operational, organizational)
• Experience taking a structured approach to solving unique business problems
• Stakeholder management experience - with strong communication and influencing skills
• An enthusiastic “roll up your sleeves” mentality. Works well under pressure, with a high degree of adaptability and flexibility in a fast paced, ambiguous and rapidly changing environment

At a minimum, you need to have the following:

• 3–5 years of experience in Sales Operations, Revenue Strategy, or Business Analytics in a B2B SaaS environment or equivalent in consulting.
• Deep understanding of SaaS metrics and dynamics, including ARR, churn, retention, pipeline coverage, and customer lifecycle economics
• Advanced Excel and data modeling skills; hands-on experience with SQL or Python for data analysis and automation
• Familiarity with forecasting methodologies, pipeline management best practices, and CRM/reporting tools (Salesforce, Looker, Outreach, Clari, etc.)
• Excellent communication skills with the ability to influence cross-functional stakeholders and present to senior leadership
• Strong business acumen, intellectual curiosity, and a track record of driving structure and clarity in ambiguous environments
• Experience working across global teams and navigating matrixed organizational structures
• Self-starter mentality with a high degree of follow through; can own and take tasks through to completion
• BA or BS from an accredited university preferred

Preferred Qualifications:

• Prior experience supporting Strategic or Enterprise segments
• Experience with SaaS renewal workflows and lifecycle automation tools
• Background in Management Consulting, Finance, or Strategy a plus

Who We Are

The Company: Amplitude is filled with humble, life-long learners who are eager to help one another and the company succeed. Our values of growth mindset, ownership, and humility are core to the way we work: we’re tenacious in the face of challenges, we take the initiative to solve problems that drive our shared success, and we operate from a place of empathy and openness, seeking to understand many points of view.

The Product: Amplitude is a digital analytics platform—we help companies capture data they can trust, uncover clear insights about customer behavior, and take faster action. This empowers teams to build better product experiences that drive business growth. We’re super proud of what we’ve built and continue to expand: a platform that empowers companies to thrive in the digital era.

Some of our benefit programs include:

• Excellent ​M​edical, ​D​ental and ​V​ision insurance coverages, with 100% employer-paid premiums for employee ​M​edical, ​D​ental,​ ​​​​​​​​Vision on select plans
• Flexible time off, ​p​aid holidays, and more
• Generous stipends to spend on what matters most to you, whether that’s wellness (monthly), commuter transit/parking (monthly), learning and development (quarterly), home office equipment (annual), and much more
• Excellent Parental benefits including​:​ 12-20 weeks of Paid Parental Leave, Carrot Fertility Benefits/Adoption/Surrogacy support, Back-up Child Care support
• Mental health and wellness benefits including no cost employee access to Modern Health coaching & therapy Sessions and high quality physician office experience via One Medical membership (select U.S. locations only)
• Employee Stock Purchase Program​ (ESPP)​

Other fun facts about Amplitude:

• We were recognized in the Newsweek Excellence Index 2024.
• Our customers love us! They’ve said we’re the #1 product analytics solution for 15 quarters in a row on G2.
• We’re focused on growth. Check us out in Deloitte’s 2023 Technology Fast 500™
• We care A LOT about product innovation. Fast Company called us the #3 most innovative enterprise companies in the world.
• We invest in our people. We offer mentorship programs, management training, and wellness initiatives.
• We give back to our communities. We give every Ampliteer a charitable giving grant and paid volunteer time off.
• We were founded in 2012, went public via a direct listing in September 2021, and are now trading under the ticker $AMPL.
• We’re a global and fast-growing team! We have employees around the world and offices in San Francisco (HQ), New York, Vancouver, Amsterdam, London, Paris, Singapore, and Tokyo.
• Our mascot is the datamonster, who loves to chow down on numbers, charts, and graphs. Nom nom.

Amplitude provides equal employment opportunities (EEO). All applicants are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation

This role is eligible for equity, benefits and other forms of compensation.

Based on Colorado law, the following details are for individuals who will work for Amplitude in Colorado. Colorado range: $104,000 - $157,000 total target cash (inclusive of bonus or commission)

Based on legislation in California, the following details are for individuals who will work for Amplitude in San Francisco Bay Area of California. Salary range: $116,000 - $174,000 total target cash (inclusive of bonus or commission)

Based on legislation in California, the following details are for individuals who will work for Amplitude in California outside of the San Francisco Bay Area. California salary range: $104,000 - $157,000 total target cash (inclusive of bonus or commission)

Based on legislation in Washington state, the following details are for individuals who will work for Amplitude in Washington state. Washington salary range: $104,000 - $157,000 total target cash (inclusive of bonus or commission)

Based on legislation in Washington state, the following details are for individuals who will work for Amplitude in Washington only: unlimited PTO, 10 to 13 holidays annually (will vary), medical dental and vision PPO and CDHP plans. Finally, a company sponsored 401(k) retirement plan.

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