Job description
BeyondTrust is a place where you can bring your purpose to life through the work that you do, creating a safer world through our cyber security SaaS portfolio.
Our culture of flexibility, trust, and continual learning means you will be recognized for your growth, and for the impact you make on our success. You will be surrounded by people who challenge, support, and inspire you to be the best version of yourself.
The Role
The Sr Salesforce Project Manager role on our Salesforce Center of Excellence (CoE) team is critical to managing the business teams we support through enhancements and integration projects to Salesforce. This role focuses specifically on Salesforce development and enhancement projects, requiring an understanding of Salesforce, it’s functionality, and system integrations. You will be responsible for coordinating and managing multiple Salesforce-related projects while facilitating collaboration and successful delivery of solutions between the Business and the CoE team. You will also engage with external vendors when needed. This role is responsible for managing and prioritizing the business backlog, providing clear communication and visibility to leadership to ensure alignment on project progress, risks, and key milestones, and coordinating with our CoE Scrum Master to drive work in alignment with Agile methodologies, ensuring the successful delivery of Salesforce solutions that enhance our Business Owners’ Salesforce experience.
What You’ll Do
- Manage Salesforce Project Execution: Support all project phases, from scoping and planning to execution and delivery, ensuring that enhancement and integrations to Salesforce are delivered as agreed upon.
- Facilitate Project Leadership: Develop and maintain project plans and performance metrics, coordinate issue resolution and project logistics, and ensure milestones are met and value is delivered within the Salesforce environment.
- Support Business Backlog Coordination: Collaborate with Business Owners to maintain and prioritize the backlog. Coordinate competing business needs and align them with project team capabilities and bandwidth.
- Coordinate Salesforce Project Teams: Bring together all required CoE resources (Solution Designers, Developers, Admins, and QA) and Business Project Owners to facilitate smooth collaboration, alignment, project flow, and delivery of Salesforce solutions.
- Assist Vendor Relationships: Work with vendors during implementation and integration projects to ensure seamless execution and alignment with business needs.
- Owner Engagement: Serve as a liaison between CoE, Business Owners, and Leadership, ensuring transparency, alignment on goals, and timely communication of progress and risks.
- Salesforce Tools Management: Utilize tools like Jira and Confluence to manage workflows, track progress, and ensure project visibility.
- Drive Results: Monitor and report on progress, identifying opportunities for improvement.
- Remove Impediments: Act as a problem-solver, addressing roadblocks, dependencies, and escalations to ensure Salesforce projects move forward efficiently.
- Collaborate Across Teams: Foster communication and alignment among the CoE and Business Owners to manage interdependencies and deliver seamless Salesforce solutions.
- Process Improvement: Continuously assess and improve internal processes, fostering efficiency and accountability across teams.
- Mentor and Coach: Support team development by coaching on project management, fostering accountability, and encouraging innovative problem-solving within Salesforce projects.
- Process Development & Documentation: Create, maintain, and enhance process documentation, workflows, and standard operating procedures to improve team efficiency. Develop reports and presentations to communicate project updates, insights, and key metrics to stakeholders.
What You’ll Bring
Project Management Experience:
- At least 3-5 years of experience as a Senior Project Manager working on Salesforce related projects.
- Experience managing complex Salesforce enhancement projects, coordinating cross-functional teams, and overseeing Salesforce system integrations.
- Familiarity with Agile and Waterfall project management methodologies and experience using them on Salesforce related projects.
Leadership: Strong facilitation, coaching, and leadership skills. Experience mentoring project teams.
Collaboration: Exceptional interpersonal skills to work effectively with cross-functional teams and Business Owners.
Problem-Solving: A proactive mindset to anticipate challenges, manage risks, and develop practical solutions within Salesforce projects.
Technical Knowledge:
- Familiarity with Salesforce tools, development processes, and integrations is required.
- Knowledge of Salesforce DevOps tools (Copado, Gearset, or similar) and deployment best practices is a plus.
- Experience with Salesforce Clouds (Sales Cloud, Service Cloud, Experience Cloud, etc.) and third-party system integrations.
- Understanding of QA/testing processes, version control, and sandbox management.
Certifications:
- PMP, Scrum, or SAFe certification is preferred.
- Salesforce certifications (Salesforce Administrator, or PMP with Salesforce focus) are a plus.
Tool Proficiency:
- Experience with Jira and Confluence for project management to track, report, and optimize team performance.
- Salesforce experience is required (as a user, admin, or developer).
Organization:
- Strong communication and organizational skills to manage multiple priorities in a fast-paced environment.
- Ability to facilitate conversations with both technical and non-technical stakeholders and keep teams on track.
Continuous Improvement: Passion for promoting agility, streamlining workflows, and fostering a culture of innovation.
Who You Are
- A strong, motivated communicator with a passion for bringing people together to accomplish common goals.
- Adaptable and comfortable working in a fast-paced, evolving environment.
- A self-starter who can take ownership of complex Salesforce projects and ensure they are completed efficiently and effectively.
- A strategic thinker who can prioritize and balance multiple competing tasks and projects.
- Enthusiastic about mentoring and guiding junior project managers to grow and succeed within the team.
Better Together
Diversity. Inclusion. They’re more than just words for us. They are the guiding values of how we build our teams, cultivate leaders, and create a culture where people feel connected.
We take care of our employees so they can take care of our customers. Customers who come from all walks of life just like us. We hire incredible people from diverse backgrounds because when we are different together, we are stronger together.
About Us
BeyondTrust is the worldwide leader in intelligent identity and access security, enabling organizations to protect identities, stop threats, and deliver dynamic access. We are leading the charge in innovating identity-first security and are trusted by 20,000 customers, including 75 of the Fortune 100, plus a global ecosystem of partners.
Learn more at www.beyondtrust.com.
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