Job description
Clari’s Revenue platform gives forecasting accuracy and visibility from the sales rep to the board room on revenue performance - helping them spot revenue leak to answer if they will meet, beat, or miss their sales goals. With insights like this, no wonder leading companies worldwide, including Okta, Adobe, Workday, and Zoom use Clari to drive revenue accuracy and precision. We never get tired of our customers singing our praises because it fuels us to help them continue to achieve remarkable. The next generation of revenue excellence is here…are you ready to achieve remarkable with us?
About the Team
The Customer Solutions team works directly with our customers across the entire customer journey, from the initial discovery process through implementation to renewal and expansion. Our team comprises product, process, and strategy experts, including customer service, customer success, customer education, and customer support.
The Professional Services (PS) team in India plays a critical role in delivering Clari’s revenue platform to customers across the EMEA and US region. Built from the ground up, the team is composed of solution consultants, onboarding specialists, and implementation experts who work in close partnership with cross-functional teams, including product, engineering, and customer success. Our team brings deep product expertise and a consultative approach to ensure seamless onboarding, tailored solutions, and high-impact outcomes for our customers. With strong process rigor, domain knowledge, and a commitment to customer success, the India PS team has become a trusted extension of Clari’s global services organization—helping customers realize value faster and supporting Clari’s mission to drive revenue precision at scale.
About the Role
As a Solution Consultant at Clari, you will play a critical role in the end-to-end onboarding and optimization of the Clari platform for our global customers. You will work closely with cross-functional teams including Customer Success, Support, and Engineering to ensure a seamless implementation experience—from discovery to go-live and post-launch enablement. You will take ownership of the technical onboarding process, aligning Clari’s capabilities with customer business goals, while also supporting backend configurations and data operations. This includes managing technical escalations, running data migrations and driving continuous improvement through automation and tooling. Experience with Ruby or similar scripting languages is a plus but not mandatory. This is a high-impact role requiring strong problem-solving skills, technical acumen, and a customer-first approach.
This is a fully remote opportunity and can be worked from any location in India. Candidates must be based in India and be able to travel to the office in Bengaluru, India as needed.
Responsibilities
- Lead end-to-end onboarding of new customers - implementation, configuration, testing, and go-live support.
- Configure the Clari platform using available tools and customization options to align with customer use cases post go-live
- Collaborate with Customer Success, Engineering, and Support teams to ensure customers are set up for long-term successManage and resolve project-related issues, scope changes, and escalations, ensuring smooth implementations
- Run and manage technical migrations and backend configurations; familiarity with scripting (e.g., Ruby) is a bonus
- Troubleshoot escalations and resolve technical issues efficiently and effectively
- Contribute to building internal tools and automation to improve service delivery
- Document and refine best practices to scale onboarding and configuration processes
- Work in the 4 PM to 1 AM IST shift to align with US customer engagement and internal collaboration
Qualifications
- 4+ years of experience in configuring and implementing SaaS platforms, application configuration, technical implementation, or development, with strong written and verbal communication skills to effectively collaborate with cross-functional teams and customers
- Working knowledge of Salesforce.com basics, including Salesforce objects and functional workflows
- Hands-on experience with JSON, MongoDB, and structured data transformations
- Experience with Ruby scripting for ETL processes such as data extraction, migrations, and backend automation is a plus, but not mandatory
- Ability to work cross-functionally with Customer Success, Sales, Security, Product, and Engineering teams
- Strong problem-solving skills to identify and resolve technical issues, project risks, and escalations
- Passion for delivering an outstanding customer experience, with a customer-first mindset
- Ability to multitask and prioritize effectively under pressure
Perks and Benefits @ Clari
- Flexible working hours and hybrid work opportunities
- Life and accidental coverage
- Mental health support provided by Silver Oak Health
- Pre-IPO stock options
- Well-being and professional development stipends
- 100% paid parental leave
- Discretionary paid time off, monthly ‘take a break’ days, and Focus Fridays
- Focus on culture: Charitable giving match, plus in-person and virtual events
#LI-Remote
You’ll often hear our CEO talk about being remarkable. To Clari, remarkable means many things. We believe in providing interesting and meaningful work in a supportive and inclusive environment - free from discrimination for everyone without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status.
Clari focuses on culture add, not culture fit, and believe we are made stronger by what makes you unique. If you are passionate about learning and excited about what we are doing, then we want to hear from you!
At Clari, we are excited to welcome talented individuals to our growing team. We are actively hiring across multiple geographies and encourage you to explore opportunities on our careers page that interest you.
Please note that all official communication regarding job opportunities at Clari will come from an @clari.com email address. If you receive messages on LinkedIn or other job platforms claiming to be from Clari, they may not be legitimate. To verify the authenticity of any job-related communication, please visit our official Clari Careers site.
