Job description
At NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
What’s the Role All About?
The Senior Specialist Client Services Project Manageris a customer-facing, billable role responsible for delivering specialized expertise and solutions for NICE AI products and services. The PM would utilize the PMI standard to work with customers and internal teams to help drive projects to a fast and successful delivery leaving the customer with a positive experience and ability to utilize the solutions to their fullest. They ensure clear organization, defined timelines, and effective communication to bring the requirements to fruition. They work collaboratively with internal teams to translate the customer’s needs into tangible results, keeping projects on track and delivering value.
How Will You Make an Impact?
Manage the full system lifecycle development, change control processes, and risk analysis for the NICE AI Customer Service Automation solution delivery
Ensure seamless project execution by directing project development and delivery from initiation to completion, fostering inter-departmental coordination and clear communication.
Define project scope, goals, and deliverables in collaboration with stakeholders (internal, customers, and partners), and set/manage project expectations accordingly.
Develop comprehensive project plans, diagrams, and communication documents, including progress reports, proposals, and requirements documentation.
Estimate required resources and negotiated their allocation with relevant managers.
Plan and schedule project timelines and milestones, track deliverables using appropriate tools, and deliver presentations on project status.
Mentor and lead project teams to foster a collaborative environment and share expertise.
Maintain relevant and up to date project details and information in our system of project record, Salesforce.
Manage the client experience as the CEO of the project and as the face of NICE leading through escalations, governance and steerco meetings.
Have you got what it takes?
Bachelor’s degree in business management or related work experience required
12+ years’ experience in project management or technically relevant occupation
Experience in Software as a Service (SaaS)
Strong project management skills in planning and coordination for timely delivery
Clear and effective communication skills .
Analytical, continuous improvement and inquisitive mindset.
Ability to think creatively and develop solutions to complex problems.
Team-oriented with strong interpersonal skills.
Early adopter of innovative technologies.
Strong sense of accountability and ownership.
Professional communication, behavior and demeanor.
Promote the use of AI tools to enhance decision-making and operational efficiency across business units.
PMP Certification
You Will Have an Advantage If You Also Have:
Generative AI models, NLU techniques, and automation principles.
CRM integrations, APIs, and other ecosystem technologies.
Industry trends and emerging technologies in AI and digital customer engagement.
What’s in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!
Enjoy NICE-FLEX!
At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.
About NICE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
