Job description
Company Description
At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.
With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we’re proud to be one of FORTUNE 100 Best Companies to Work For® and World’s Most Admired Companies™.
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.
Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.
Job Description
About the team:
Platform Labs tackles hard problems, de-risking strategic technical initiatives for engineering teams across the organization by creating functional proofs of concepts and providing support to integrate them into roadmaps for successful adoption. This team of Staff engineers works on projects in a variety of technical areas in the ServiceNow platform and engineering organization. Each project follows an approach where a problem is observed and researched, a hypothetical solution is proposed, experiments are built and tested, then analyzed, and iterated on. Platform Labs embraces emergent technologies while balancing the feasibility and constraints of operating at ServiceNow’s scale.
What you get to do in this role:
- The engineering role in Platform Labs provides the opportunity to research and learn. Staying abreast of new technologies or adopting tried and tested standards is part of the work.
- Justifying choices with thorough analysis and discussions is required
- Build high-quality, clean, scalable and reusable code by enforcing best practices around software engineering architecture and processes (Code Reviews, Unit testing, etc.)
- Work with the product owners to understand detailed requirements and own your code from design, implementation, test automation and delivery of high-quality product to our users.
- Implement software that is simple to use to allow customers to extend and customize the functionality to meet their specific needs
- Contribute to the design and implementation of new products and features while also enhancing the existing product suite
- Be a mentor for colleagues and help promote knowledge-sharing
Qualifications
To be successful in this role you have:
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
- 14+ years of programming experience
- Ability to learn and explore existing and new technologies with a data-driven mindset
- Experience with cloud native technologies, distributed systems, and platforms
- Advanced knowledge with data structures, algorithms, object-oriented design, design patterns, and performance/scale considerations
- Experience with JavaScript and the Web as a platform, reusability, and componentization
- Hands-on Coding, System Design, Implementation etc.
- Experience with UI frameworks like Angular, React or Vue is a plus.
- Experience working with relational databases including development, troubleshooting and performance optimization.
- Capability to manage multiple projects with material technical risk across teams and processes; may serve as a functional lead or technical owner
Additional Information
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
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