Job description
🟢 Are you in Latin America? Join us as we actively recruit in this location, offering a comfortable remote environment. Submit your CV in English, and we’ll get back to you!
We invite a technically advanced and motivated Senior System Analyst with extensive experience in designing and improving processes and technical solutions to join our team. You will help us build and maintain high-quality software serving the needs of a top multinational chain of coffeehouses with over 38,000 stores in 80 countries. You will work together with multiple teams on various cloud components that support day-to-day store operations.
🟩 W hat’s in it for you:
- Work with a globally recognized Fortune 500 company
- Help enhance and maintain a complex production system that features multiple In-Store and Above store components
- Join a team of skilled specialists with an incredible knowledge-sharing culture and a strong focus on team collaboration
✅ Is that you?
- 5+ years of relevant experience as a System Analyst role
- Strong technical background with hands-on production monitoring experience
- Ability to read and understand programming languages (.NET, C#, JavaScript, Python), SQL
- Experience with SaaS (Software as a Service) or Cloud software architecture
- Understand API-first approach to building products
- Experience analyzing, monitoring, and supporting complex production environments using tools like Splunk and PagerDuty
- Ability to interpret dashboard metrics to support data-informed decisions
- Demonstrated ability to work with design and engineering to deliver customer facing features
- Excellent soft skills, stakeholder management, cross-team collaboration skills and proactive approach to getting things done
- Hands on experience in developing roadmaps, managing priorities, writing user stories, refining product backlogs, and coordinating/prioritizing conflicting requirements in a fast-paced, changing environment with variety of stakeholders
- Strong prioritization and backlog management skills with experience using Agile tools (Jira, Confluence)
- Upper-Intermediate English level
Desirable:
- Exposure to large-scale restaurant or retail tech systems
- Background in engineering or software development
- Experience working in international, multicultural environments
🧩 Key responsibilities and your contribution
In this role, you’ll contribute to production support efforts, guide system configuration and testing, and collaborate across teams to deliver effective, reliable solutions.
- Gather, analyze, and document requirements; support user story creation and backlog prioritization
- Apply LEAN techniques to optimize business process design
- Collaborate with engineering and SRE teams to guide system configuration, environment updates, and deployments
- Support data conversion by extracting, loading, and validating data
- Develop and review test plans, coordinate test environments, and validate results
- Assist in 24⁄7 critical system support through incident analysis and resolution
- Coordinate issue resolution with vendors and teams, ensuring clear communication
- Create and maintain system documentation and facilitate training
- Write and review ad-hoc queries for data analysis and reporting
- Support roadmap development and backlog management in collaboration with stakeholders and engineering teams
🎾 What’s working at Dev.Pro like?
Dev.Pro is a global company that’s been building great software since 2011. Our team values fairness, high standards, openness, and inclusivity for everyone — no matter your background
🌐 We are 99.9% remote — you can work from anywhere in the world
🌴 Get 30 paid days off per year to use however you like — vacations, holidays, or personal time
✔️ 5 paid sick days, up to 60 days of medical leave, and up to 6 paid days off per year for major family events like weddings, funerals, or the birth of a child
⚡️ Partially covered health insurance after the probation, plus a wellness bonus for gym memberships, sports nutrition, and similar needs after 6 months
💵 We pay in U.S. dollars and cover all approved overtime
📓 Join English lessons and Dev.Pro University programs, and take part in fun online activities and team-building events
Our next steps:
✅ Submit a CV in English — ✅ Intro call with a Recruiter — ✅ Internal interview — ✅ Client interview — ✅ Offer
Interested? Find out more:
📋How we work
💻 LinkedIn Page
📈 Our website
💻IG Page
