Job description
From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven.
About the Role
Fivetran is building data pipelines to power the modern data stack for thousands of companies. We’re looking for a Systems Engineer, Business Applications who will play a key role within helping to maintain and evolve our Jira and related Atlassian products with potential expansion to other operational systems and business process automations.
As part of our Central Engineering Operations team, you will be responsible for providing the day to day support for our Jira instance, its intergrations and automations and drive projects of implementation new business logic in Jira at the enterprise level. You will also have the desire to branch out beyond Jira, and assist with our knowledge management solution, Slab, as well as integration with other systems and operational tools. You will be able to offer up your technical expertise to identify, analyze and develop solutions to complex business problems. You will play a key role in the maintenance, configuration and optimization across the systems you support. Our ideal candidate will possess in-depth knowledge across the various modules within Jira and it’s configuration, administration and governance best practices. The candidate should also have a strong Jira automations experience via script runner, native automations and configuration. Ability to design subsystems architecture, understanding of data flows between various systems integrated with Jira is a must.
This is a full-time, hybrid position based out of our Oakland, CA office. Our hybrid work model offers a blend of remote flexibility and in-person collaboration, including two days in the office each week to connect and build as a team.
Technologies You’ll Use
Jira, (including Script runner, Automations, Webhooks, Rich Filters, Forms), Slab, Zendesk, OpsGenie, are examples of systems/technologies that you may encounter day to day. An ideal candidate will be willing to explore and learn new solutions and become the local expert in those.
What You’ll Do
Lead the configuration and customization of our Jira, design and implement solutions using automations, script runner in alignment with business processes, requirements, best industry practices and with Fivetran’s Feature Development Life Cycle
Support configuration testing activities including UAT to E2E in close partnership with the business
Support the day to day of our global Jira instance, focusing on custom configurations, reporting, and native integrations
Troubleshoot any issues that arise, establishing the root cause and implementing a fix within a timely manner
Ensure Jira is kept up to date by managing backups, patches and upgrades. Communicate with Atlassian and stay on on top of Atlassian updates, best practices and recommendations
Create and maintain detailed documentation of system processes, configuration, and technical design
Collaborate closely with internal stakeholders across the organization to understand business needs, clarify requirements and design solutions
Think broadly about processes and their dependencies, and create well-designed solutions beyond the immediate opportunity
Skills We’re Looking For
5+ Years of Jira cloud instance administration for Enterprise with 1500+ users
Strong skills in Jira system configuration including Jira automation, scripting via script runner or custom apps, Jira Query Language, rich filters and advanced dashboards.
System design skills and an ability to translate business requirements into technical solutions and develop them within a team
Strong understanding of Agile project management methodologies.
Thinking as the end user first, focused on the experience and UX customization
Ability to query data in Jira beyond JQL using script runner
Experience implementing Jira at a very R&D heavy organization
Familiarity with Jira integrations such as Github, Zendesk,
Eager to learn and stretch beyond your comfort level
Strong communication skills and attention to detail
Optional Bonus Skills
Atlassian Certified Jira Administrator, Atlassian Certified Jira Project Administrator, Atlassian Certified Jira Service Management Administrator, Atlassian Certified in Managing Jira Cloud Projects
Experience as a software engineer / systems analyst, or as a systems engineer applying software development principles to internal systems
Experience with related corporate systems, such as Okta, Github, OpsGenie, Carta, Ironclad, Coupa, Workday
Public company experience and a working understanding of system and process controls
Proficiency in general-purpose programming languages, SQL, and general data literacy and querying data warehouses containing Jira data.
Experience in Jira custom apps creation.
#LI-HYBRID ##LI-MM1
The pay range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the target position and level. Our pay ranges are determined by role, level, and location. Our job titles may span more than one career level. Within the range, individual pay is determined by additional factors, including job-related skills, experience, relevant education or training, business need, market demands. The pay range is subject to change and may be modified in the future. Your recruiter can share more about the specific pay range for your location during the hiring process.
Oakland Pay Range
$149,927.34—$179,920 USD
Perks and Benefits
- 100% employer-paid medical insurance *
- Generous paid time-off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays, and volunteer days off
- RSU stock grants*
- Professional development and training opportunities
- Company virtual happy hours, free food, and fun team-building activities
- Monthly cell phone stipend
- Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents.
* May vary by country and worker type - please reach out to your recruiter for more information
Click here to learn more about Fivetran’s Benefits by Region.
We’re honored to be valued at over $5.6 billion, but more importantly, we’re proud of our core values of Get Stuck In, Do the Right Thing, and One Team, One Dream. Read about us in Forbes.
Fivetran brings together high-quality talent across the globe to make data access as easy and reliable as electricity for our customers. We value and recognize that our customers benefit from having innovative teams made of people from many backgrounds, experiences, and identities. Fivetran promotes diversity, equity, inclusion & belonging through attracting, recruiting, developing, and retaining a diverse workforce, not only because it is the right thing to do, but because it helps us build a world-class company to better serve our customers, our people and our communities.
To learn more about Fivetran’s culture and what it’s like to be part of the team, click here and enjoy our video.
To learn more about our candidate privacy policy, you can read our statement here.
We are committed to ensuring that all candidates have an equal opportunity to participate in our interview process. If you require accommodations at any stage of the process due to a disability, medical condition, or any other circumstance, please don’t hesitate to submit your request by filling out this form. We will work with you to provide reasonable accommodations to facilitate your participation and ensure a fair and accessible interview experience. Your request and any information provided will be kept confidential and will not impact your candidacy. We look forward to hearing from you and accommodating your needs to the best of our ability.
