Job description
At Jamf, we believe in an open, flexible culture based on respect and trust. Our track record and thriving work environment all stem from the freedom we grant ourselves to get the job done right. We take pride in helping tens of thousands of customers around the globe succeed with Apple.
The secret to our success lies in our connectivity, while operating with a high degree of flexibility. Work-life balance remains our priority while feeling connected is important to maintain our strong culture, achieve our goals, and thrive as #OneJamf.
What you’ll do at Jamf:
Site Reliability Engineers are responsible for helping balance development velocity against customer-centric stability of systems through the use of SRE best practices and the creation of new processes with automation. The Senior Site Reliability Engineer is responsible for creating and leading projects around how services and other workflows should be measured as well as participating in the observability of production systems and services through day to day operational responsibilities with the intention to gain that wisdom of production to then decide what toil should be automated next. The Senior Site Reliability Engineer is expected to operate with a DevOps mindset at the convergence point of Cloud Operations, Engineering, and Technical Support within the framework of the Agile process.
This role if offered as remote in Poland. You may be required to work periodically at a Jamf office or collaborative work location with other Jamf employees in your area for certain events or moments that matter. We are only able to accept applications for those based in Poland and have sponsorship to live and work in Poland.
#LI-Remote
What you can expect to do in this role:
- Identify improvements in both the platform and processes by implementing established SRE concepts with the goal of improving product and system reliability
- Proactively engage and collaborate with other individuals and teams as issues arise by serving as an escalation point of customer issues to ensure successful outcomes
- Perform root cause analysis for customer impacting issues and be able to clearly document the solution and advise others from the results of those findings
- Create technical documentation based upon new technology proof of concepts, project work, root cause issue analysis, identification of alerting patterns, and proactively sharing this knowledge with other teams as part of the Continuous Improvement Model.
- Participate in team ceremonies to identify and refine potential work, communicate findings, and drive opportunities to collaborate
- Assign and communicate the business value and benefit hypothesis of new projects, initiatives, and strategies while being able to break down the technical work require to achieve a successful outcome
- Lead cross-team and cross-department technical collaboration in critical customer escalations
- Advise stakeholders and senior leadership on critical customer escalations
- Occasionally provide off hours support for deployments and customer escalations
What we are looking for:
- Minimum of 5 years of experience in IT. (Required)
- Experience identifying, tuning, and fixing issues with software. (Required)
- Experience working with containerization and Kubernetes. (Required)
- Experience utilizing system monitoring tools, such as Grafana & Prometheus. (Required)
- Experience working within a form of the Agile development framework process. (Required)
- Experience optimizing SQL queries and database engine tuning. (Required)
- Experience using and troubleshooting AWS services, including: EC2, S3, CloudFront, EKS (Kubernetes), RDS (Aurora). (Required)
- Experience creating clear and concise technical documentation that is targeted at both technical and non-technical audiences. (Required)
- Experience solving production Java issues through use of native tools such as heap dumps, thread dumps and profilers. (Preferred)
- Experience using CI/CD tools (e.g Jenkins, ArgoCD, GitHub Actions). (Preferred)
- Experience writing infrastructure as a code (Terraform). (Preferred)
- Experience defining and implementing Service Level Objectives. (Preferred)
- Bachelor’s degree or a combination of relevant experience and education may be considered.
Why Jamf?
- Named one of Forbes Most Trusted Companies in 2024
- We know that big ideas can come from anyone, so we empower everyone to make an impact. Our more than 90% employee retention rate agrees!
- You will have the opportunity to make a real and meaningful impact for more than 50,000 global customers with the best Apple device management solution in the world.
- We put people over profits – which is why our customers keep coming back to us.
- Our volunteer time off allows employees to support and give back to our communities.
- We encourage you to simply be you. We constantly seek and value different perspectives to ensure Jamf is a place where everyone feels comfortable and can be successful.
- 23 of 25 world’s most valuable brands rely on Jamf to do their best work (as ranked by Forbes).
- Over 100,000 Jamf Nation users, the largest online IT community in the world.
What it means to be a Jamf? We are a team of free-thinkers, can-doers, and problem-crushers. We value humility and the relentless pursuit of knowledge. Our culture flows from a spirit of selflessness and relentless self-improvement - driving both personal growth and collective progress throughout our company. We unite around common goals while respecting personal approaches, believing that fulfilled individuals create a thriving, vibrant workplace.
Our aim is simple: hire exceptionally good people who are incredibly good at what they do and let them do it. We provide the support and resources to let everyone be their authentic, best selves at work, at rest, and at play. We are committed to supporting the continual improvement of Apple in the workplace, the organizations that rely on them and the people who keep it all running smoothly.
Above it all, waves our banner of #OneJamf – and the knowledge that when we stand together, we accomplish so much more than we could alone. We seek individuals who share this unwavering journey toward growth to join us in our quest for constant improvement.
What does Jamf do? Jamf extends the legendary Apple experience people enjoy in their personal lives to the workplace. We believe the experience of using a device at work or school should feel the same, and be as secure as, using a personal device. With Jamf, customers are able to confidently automate Mac, iPad, iPhone and Apple TV deployment, management, and security – anytime, anywhere – to protect the data and applications used by employees in the workplace, students learning in the classroom, and streamline communications in healthcare between patients and providers. More than 2,500 Jamf strong worldwide, we are free-thinkers, can-doers, and problems crushers who are encouraged to bring their whole selves to work each and every day.
Get social with us and follow the conversation at #OneJamf
Jamf is committed to creating an inclusive & supportive work environment for all candidates and employees. Candidates with disabilities or religious beliefs are encouraged to reach out if they need additional support or alternative options to our recruiting processes to accommodate their disability or religious belief. If you need an accommodation, please contact your Recruiter or Recruiting Coordinator directly. Requests for accommodation will be handled confidentially by Recruiting and will not be shared with the hiring manager. Jamf is an equal opportunity employer and does not discriminate against individuals who request reasonable accommodation for disability or religious beliefs. To request accommodations please email us at [email protected]
