Job description
Marqeta is looking for a Senior Technical Writer to help create content for a developer audience. Technical writers at Marqeta work with the Product, Engineering, and Design teams to provide developer guides, API reference documentation, tutorials, and inline UI text for developers and administrators who use the Marqeta platform to develop payment card programs.
We work Flexible First. This role can be performed remotely anywhere within the Toronto Metro or Vancouver Metro areas in Canada. We’d love for you to join us!
The Impact You’ll Have
- Write clear and helpful documentation for developers, analysts, managers, and other specialists who use the Marqeta platform and APIs to make and manage payment card programs.
- Evaluate documentation tasks, analyze audience needs, and draft updates to customer-facing documentation.
- Work closely with engineers, product managers, and other team members to gather information, test functionality, and obtain technical reviews.
- Participate in a writing team’s efforts to establish style and process guidelines and to choose and use good tools for writing and publishing documentation.
- Collaborate with cross-functional teams to align on the docs roadmap, ensuring the team is aligned to the highest priority needs.
- Create a high-performing team culture where team members are supported, standards are consistently upheld, people are treated with respect, and everyone feels a sense of belonging.
Who You Are
- 5-10 years of experience in technical writing for developer audiences and a Bachelor’s degree in technical writing, computer science, or a related field.
- Experience with RESTful APIs, Swagger/OpenAPI or a similar framework, code commenting tools, and/or source code repositories.
- Ability to read and understand JSON/JavaScript source code.
- Familiarity with creating and publishing API reference documentation.
- Ability to communicate effectively with technical and non-technical stakeholders in the Marqeta organization.
- Proficiency with authoring, CMS, and task management tools, such as Jira, GitHub, and Markdown.
- Ability to work independently, to collaborate, and to balance multiple projects.
- Knowledge of technical writing standards and familiarity with common style guides.
Nice-To-Haves
- Experience in Fintech, Banking, or Payments.
- Familiarity with Postman and creating collections.
- Previous experience as a developer or product manager.
- Experience with docs-as-code and with workflows for generating reference API docs from source code.
Your Manager
- Stacy Love, Senior Manager, Technical Writing
Compensation and Benefits
Marqeta is a Flex First company which allows you to choose your best working environment, whether that be from home or at a company office. To support Flex First, we calibrate pay to a competitive value according to working location.
When determining salaries, we consider several factors including, but not limited to, skills, prior experience, and work location. The new-hire base salary range for this position, reflected in CAD, is: 78,600 - 98,300
We also believe in recognizing the contributions of our people. That’s why we award annual bonuses to eligible employees, rewarding both individual performance and the success of the entire company.
Along with monetary compensation, Marqeta offers
- Multiple health insurance options
- Flexible time off – take what you need
- Retirement savings program with company contribution
- Equity in a publicly-traded company
- Monthly stipend to support our remote work model
- Annual “development dollars” to support our people growth and development
- Family-forming benefits and up to 20 weeks of Parental Leave
About Marqeta
Marqeta is on a mission to change the way money moves. We’re one of the earliest enablers of embedded finance, a market opportunity sized up in the trillions. Our card issuing platform provides unprecedented flexibility and control for companies to issue cards, authorize transactions, and manage payment operations in real time. Marqeta is powering the most well known brands in the new economy (Block, Cash App, Affirm, Instacart, Doordash, Uber, Walmart, etc). You don’t need to be a Payments expert to join the Marqeta Team, let us help you with that. This is the opportunity of a lifetime to work with innovators around the world and unlock equitable financial access for all.
Marqeta’s Values
– Solve for the Customer: With a deep understanding of our customers’ business and empathy for their needs, we deliver products and services that drive their success. Earning and keeping their trust guides everything we do.
– Do What’s Right: Knowing businesses and livelihoods depend on us, we pursue solutions that disrupt responsibly and deliver high-quality results that our customers count on. We own our work from start to finish.
– Simplify and Innovate: We approach challenges with curiosity and take smart risks. Innovation comes from finding better, simpler ways to achieve extraordinary outcomes.
– Win as a Team: We succeed together by embracing diverse perspectives and pushing each other to raise the bar. We lead with humility and set aside hierarchy to work as a team.
– Make it Count: We drive forward with focus and agility. With a sense of urgency and purpose, we get the job done, and done right.
Equal Employment Opportunity, Accommodations and Privacy
Marqeta is proud to be an equal opportunity employer that gives consideration to all qualified applicants regardless of race, ancestry, national origin, color, Indigenous, citizenship, religion/creed, sex, sexual orientation, gender identity, gender expression marital status, family status, disability, veteran status, criminal histories consistent with legal requirements, or any other characteristic protected by applicable law.
Our dedication to diversity and inclusion extends beyond the categories above. Review Marqeta’s ESG Report to see that dedication in action. Fostering an environment where everyone feels valued and respected creates a stronger and more innovative team at Marqeta. We celebrate the unique contributions of each individual and empower all members of our organization. Join us in building a company where diversity thrives and everyone can be their authentic selves.
If you require reasonable accommodation for the application process and beyond (including due to a disability), please submit this form and we will be more than happy to assist you. Marqeta will make reasonable accommodations for candidates when needed in accordance with applicable law. The Applicant and Candidate Privacy Notice applies to the personal data that you directly provide to us or that we collect during the application and candidate recruitment process.
