Job description
At Mitratech, we are a team of technocrats focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun! Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading-edge technologies available.
For over 35 years, the experts at Mitratech have been focused on solving the complex needs. Today, we serve 20,000 client companies of all sizes globally, representing 30% of the Fortune 500 and over 500,000 users in over 160 countries.
As we continue to grow, we’re always looking for resourceful, enthusiastic, and fresh perspectives. Join our global team and see what makes Mitratech a truly exceptional place to work!
Job Overview
The Senior Technical Writer is responsible for creating and maintaining high-quality user documentation for Mitratech’s HR Compliance products. This includes end-user guides, administration and technical documentation, release notes, tutorials, and instructional videos.
Working closely with Agile software development teams and cross-functional departments, the Senior Technical Writer supports both internal staff and external users by delivering clear, accurate, and user-focused content. This role requires a proactive, detail-oriented communicator who can manage multiple projects, balance priorities, and champion user-centered documentation.
In this role, the Senior Technical Writer will:
· Lead and coordinate documentation efforts across multiple project teams
· Develop and maintain effective documentation processes and standards
· Drive innovation and continuous improvement in technical communication
· Provide mentorship and guidance to other writers on best practices
· Be embedded with the Product Management team to collaborate closely with multiple product teams
Essential Duties & Responsibilities
· Create, update, and maintain client-facing documentation including targeted articles, online help systems, and downloadable PDFs
· Collaborate with Development, QA, Technical Support, and Product Management throughout the software development lifecycle to ensure documentation meets internal and external requirements
· Analyze target audiences to determine the most effective structure, format, and delivery method for documentation
· Proactively identify and resolve documentation issues, leveraging internal resources to meet deadlines
· Adhere to established documentation standards, workflows, and style guidelines
· Assess, track, and prioritize incoming documentation requests across multiple product lines
· Learn and apply new tools and technologies with minimal supervision following initial training
· Monitor internal communication channels (e.g., Microsoft Teams) to identify documentation needs and propose solutions
· Participate in Agile ceremonies including sprint planning, product launches, and cross-functional team meetings
Required Skills & Experience
· Bachelor’s degree in Technical Communication, English, Education, Journalism, or a related field (or equivalent experience)
· Proven experience creating documentation for SaaS applications or software end users
· Familiarity with Agile software development methodologies
· Exceptional attention to detail, consistency, and quality
· Experience with single-sourcing documentation for multiple outputs and audiences
· Proficiency with Paligo (preferred) or similar Component Content Management Systems (CCMS) or HTML-based authoring tools
· Experience using AI-assisted tools (e.g., grammar checkers, content suggestion engines, auto-tagging/classification, or chat-based generation) to enhance content quality, efficiency, and consistency across documentation
· Knowledge of instructional design principles or experience with HTML/CSS is a plus
· Experience creating instructional or how-to videos is a strong advantage
· Experience and motivation using AI tools to increase your efficiency,
· Flexibility and adaptability in a fast-paced Agile environment
All applicants meeting minimum qualifications will be required to complete a 30 minute online assessment as part of your candidate application.
We are an equal-opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.
