Services Engineer

Job description

At Jamf, we believe in an open, flexible culture based on respect and trust. Our track record and thriving work environment all stem from the freedom we grant ourselves to get the job done right. We take pride in helping tens of thousands of customers around the globe succeed with Apple.

The secret to our success lies in our connectivity, while operating with a high degree of flexibility. Work-life balance remains our priority while feeling connected is important to maintain our strong culture, achieve our goals, and thrive as #OneJamf.

What you’ll do at Jamf:

Identity Automation, a Jamf company, is a software company that provides identity, data, and configuration management products and solutions to government, education and commercial customers across the United States.

At Jamf, we empower people to be their best selves and do their best work. The Services Engineers main function is to be a subject matter expert and implementation specialist throughout the deployment of our products while providing exceptional technical support throughout the onboarding phase.  Services Engineers possess technical and customer facing skills, which will enable them to lead customers to be able to follow best practices and be knowledgeable enough to lead strategic conversations with our customers and provide value to users by ensuring we offer world class customer service.

What you can expect to do in this role:

• Facilitate excellent customer experience by performing the following duties
• Communicate professionally via our project management system, and remote meetings
• Empower our customers to utilize and realize value from our products
• Effectively troubleshoot and analyze complex issues related to JavaScript, JSON, XML, APIs, Data Discrepancies and general front-end code languages, identify possible solutions, and present recommendations & best practices
• Assisting the Project Manager with the implementation of the company products
• Advising on best practice in the deployment of our products
• Working closely with the development teams to integrate the products
• Testing the required Platform solution
• Assisting with the training of the end users
• Problem solving and suggesting solutions to delivery failures
• All other tasks, responsibilities and duties as assigned
• #LI-Remote

What we are looking for:

• A minimum of 3 years of experience in client facing and technical roles (Required)
• Experience with scripting languages, (python, javascript, powershell etc…) (Required)
• Familiarity with cloud hosting (AWS preferred); database technologies (MySQL, Postgres, MS SQL, etc.); and, Directory Services (Active Directory, etc.) (Required)
• Strong attention to detail with an analytical mind and outstanding problem-solving skills (Required)
• Passionate about troubleshooting with a great attention to detail (Required)
• General API knowledge (REST, SOAP, etc)
• Experience with identity provisioning technologies
• Experience with Industry tools such as Salesforce, Google, O365, Slack, Confluence, etc.
• Excellent interpersonal, oral and written communication skills
• Ability to work under pressure in a fast-paced environment
• Experience deploying cloud solutions
• Ability to explain complex technical solutions at both the technical, business user and executive level
• Experience architecting and deploying complex solutions
• Deep operating system and application development and scripting knowledge
• Understanding of business process mapping, data flow diagrams, flowcharts and other analyst tools
• Experience working with or in K-12 schools, districts or Higher Ed organizations (Preferred)
• Previous experience with Identity and Access Management/Governance solutions/vendors (Preferred)
• Familiarity with IMS Global and oneRoster (Preferred)
• Knowledge of authentication technologies (SAML, OIDC, CAS, OAuth, etc.) (Preferred)
• Bachelors Degree in Computer Science, IT, Systems Engineering, MIS or related qualification (Required)
• 5+ years hands on experience

How we help you reach your best potential:

• Named a 2024 Best Companies to Work For by U.S. News
• Named a 2024 Newsweek America’s Greatest Workplaces for Parents & Families
• Named a 2024 PEOPLE Companies That Care by PEOPLE® and Great Place To Work®
• Named a 2023 Best Workplaces for Women™ by Great Place to Work®and Fortune Magazine
• We know that big ideas can come from anyone, so we empower everyone to make an impact. Our 90% employee retention rate agrees!
• You will have the opportunity to make a real and meaningful impact for more than 70,000 global customers with the best Apple device management solution in the world.
• We put people over profits – which is why our customers keep coming back to us.
• Our volunteer time off allows employees to support and give back to our communities.
• We encourage you to simply be you. We constantly seek and value different perspectives to ensure Jamf is a place where everyone feels comfortable and can be successful.
• 22 of 25 world’s most valuable brands rely on Jamf to do their best work (as ranked by Forbes).
• Over 100,000 Jamf Nation users, the largest online IT community in the world.

The below annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/annual salary to be offered to the selected candidate. Factors include, but are not limited to the scope and responsibilities of the role, the selected candidate’s work experience, education and training, the work location as well as market and business considerations.

Pay Transparency Range

$64,800—$138,200 USD

What it means to be a Jamf? We are a team of free-thinkers, can-doers, and problem-crushers. We value humility and the relentless pursuit of knowledge. Our culture flows from a spirit of selflessness and relentless self-improvement - driving both personal growth and collective progress throughout our company. We unite around common goals while respecting personal approaches, believing that fulfilled individuals create a thriving, vibrant workplace.

Our aim is simple: hire exceptionally good people who are incredibly good at what they do and let them do it. We provide the support and resources to let everyone be their authentic, best selves at work, at rest, and at play. We are committed to supporting the continual improvement of Apple in the workplace, the organizations that rely on them and the people who keep it all running smoothly.

Above it all, waves our banner of #OneJamf – and the knowledge that when we stand together, we accomplish so much more than we could alone. We seek individuals who share this unwavering journey toward growth to join us in our quest for constant improvement.

What does Jamf do? Jamf extends the legendary Apple experience people enjoy in their personal lives to the workplace. We believe the experience of using a device at work or school should feel the same, and be as secure as, using a personal device. With Jamf, customers are able to confidently automate Mac, iPad, iPhone and Apple TV deployment, management, and security – anytime, anywhere – to protect the data and applications used by employees in the workplace, students learning in the classroom, and streamline communications in healthcare between patients and providers. More than 2,500 Jamf strong worldwide, we are free-thinkers, can-doers, and problems crushers who are encouraged to bring their whole selves to work each and every day.

Get social with us and follow the conversation at #OneJamf

Jamf is committed to creating an inclusive & supportive work environment for all candidates and employees. Candidates with disabilities or religious beliefs are encouraged to reach out if they need additional support or alternative options to our recruiting processes to accommodate their disability or religious belief. If you need an accommodation, please contact your Recruiter or Recruiting Coordinator directly. Requests for accommodation will be handled confidentially by Recruiting and will not be shared with the hiring manager. Jamf is an equal opportunity employer and does not discriminate against individuals who request reasonable accommodation for disability or religious beliefs. To request accommodations please email us at [email protected]