Job description
CAPCO POLAND
Capco Poland is a global technology and management consultancy specializing in driving digital transformation across the financial services industry. We are passionate about helping our clients succeed in an ever-changing industry.
We also are:
- Experts in banking and payments, capital markets, wealth and asset management
- Focused on maintaining our nimble, agile, and entrepreneurial culture
- Committed to growing our business and hiring the best talent to help us get there
As a Solution Architect, you’ll design and deliver integration architectures that power voice and conversational AI across our digital insurance platforms. You’ll work with contact center systems, cloud-native and hybrid enterprise environments, ensuring solutions are scalable, secure, and compliant with DORA/VAIT regulations.
Collaborating with architecture, development, and security teams, you’ll drive pragmatic delivery in agile settings—enabling intelligent automation and modernizing contact center capabilities.
THINGS YOU WILL DO
- Designing and delivering integration architecture that connects bots (chat/voice) to insurance services like claims, underwriting, and policy servicing
- Leading the technical definition and documentation of architecture solutions and security countermeasures in coordination with internal frameworks
- Building integration layers across on-premise systems and AWS-based cloud services using APIs, message buses, and serverless technologies
- Ensuring all architecture meets regulatory and compliance standards, specifically DORA and VAIT
- Collaborating with telephony and contact center teams to design solutions for call routing, voice flows, and hybrid voice/chat environments
- Documenting solutions including architecture decisions, risks, tech debt, and requirements
- Using ArchiMate to create models as part of your architecture documentation
- Engaging in cross-functional delivery across product, engineering, operations, and vendor teams
- Supporting development teams by explaining architectural designs and providing reference implementations or technical spikes when needed
- Driving architectural consistency and integration quality across large-scale digital transformation projects
SKILLS & EXPERIENCES YOU NEED TO GET THE JOB DONE
- Min. 6+ years’ experience in software architecture and enterprise system integration
- Proven delivery of solutions in large-scale, cross-functional IT projects, ideally in regulated environments (insurance, banking, etc.)
- Hands-on experience with cloud-native architectures, especially AWS (Lambda, API Gateway, S3, Step Functions, etc.)
- Strong understanding of web application integration, RESTful APIs, and event-driven architecture
- Working knowledge of DevOps practices, containerization, and orchestration
- Good understanding of contact center systems and telephony infrastructure—call flows, SIP, IVR logic, etc.
- Experience in modelling, documenting, and maintaining living documentation in Confluence or similar tools
- Solid communication and stakeholder engagement skills, ability to explain architecture to developers and non-technical stakeholders and preparation to present review boards to enterprise architecture
- Comfortable navigating ambiguity and making decisions in enterprise-scale, matrixed environments
- Familiarity with GenAI/chatbot platforms (Cognigy, Dialogflow, Azure Bot Service, etc.) is a plus
WHY WORTH JOINING US
- Employment contract and/or Business to Business as you prefer
- Possibility to work remotely
- Speaking English on daily basis, mainly in contact with foreign stakeholders and peers
- Multiple employee benefits packages (MyBenefit Cafeteria, private medical care, life-insurance)
- Access to 3.000+ Business Courses Platform (Udemy)
- Access to required IT equipment
- Ongoing learning opportunities to help you acquire new skills or deepen existing expertise
- Being part of the core squad focused on the growth of the Polish business unit
- A flat, non-hierarchical structure that will enable you to work with senior partners and directly with clients
- A work culture focused on innovation and creating lasting value for our clients and employees
ONLINE RECRUITMENT PROCESS STEPS
- Screening call with the Recruiter
- Home assignment if required
- Technical/Competencies interview with Capco Hiring Manager
- Client’s interview
- Feedback/Offer
