Job description
Our Implementation team plays a key role in onboarding seamlessly new customers: they are working cross department (Sales, Product and Customer Success) to understand and document client use cases and requirements and then translate them into set up and configuration of the 360Learning platform.
You will follow your customers’ portfolio along their contract to increase product adoption, as well as to deliver solutions complementary to the Product.
These large and strategic accounts have already deployed their platform and have an advanced knowledge of it. They will rely on your expertise to facilitate new integrations (such as flat files and APIs) and third-party applications, restructure the platform, conduct solution audits, and provide advanced guidance to maximize the benefits of our product.
Within 1 month, you will:
- Become a Trello expert through our onboarding process
- Understand our product offering through training
- Master our platform and be able to support clients on basics requests through ticketing
Within 3 months, you will:
- Own your portfolio of +75 existing clients
- Start to answer questions coming from your portfolio of clients
- Support the Customer Success partner on functional and technical questions
- Successfully implement integration (SSO, third-party tools), deliver technical expertise on how to integrate their learning platform to their technical environment & troubleshooting
Within 6 months, you will:
- Be able to pitch the value of the 360Learning platform
- Develop repeatable and scalable processes to improve project quality and delivery
- Support Strategic customers all along their contract from un expertise standpoint
- Deliver Professional Services to our existing customers base
Within 12 months, you will:
- Onboard another Solution Architect
- Contribute to our knowledge base to share best practices and lessons learned
- Work with our partner ecosystem to strengthen the services proposed to our clients
- Deliver platform audits to clients
- Deliver professional services proposed in our Professional Service catalogue
The Skills Set
- 3 years of professional consulting experience, preferably in a customer facing role (Level 2 or 3 support agents, Technical consultant, Technical Account Manager)
- Previous deployment experience of SaaS products, ideally HR related
- Project management skills
- Good understanding and experience working with APIs, SSO configuration & troubleshooting
- Solution-oriented, client-first mindset in everything you do
- Ability to adapt to your audience, flexibility in tackling a conversation with highly technical stakeholders, and reducing complexity to more common terms with less technical stakeholders
- Organized, structured, rational, analytical, able to manage priorities across multiple customer implementations
- Fluent English (US/UK) / B2 level or equivalent (FR)
- Enthusiasm for our working environment explained here: https://bit.ly/Convexity_360L
What We Offer
- Compensation: Package includes base salary and a variable component 📈
- Benefits: Work From Home allowance, social security, health insurance, unemployment insurance, common contingency, salary guarantee fund. Leave requests are subject to local policies.
- Balance: Flexible hours, Total work from home possible anywhere in Spain 🏠
- Diversity, Equity, and Inclusion: We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity. Each group has at least one executive team member serving as a member of the group, bringing greater awareness to each group’s activities and providing a quick path to impact 🤝
- Corporate Social Responsibility: Review our CSR Charter: 360learning.com/blog/corporate-social-responsibility-charter 🌎🌏🌍
- Culture: A framework that will help you make an impact - envision our way of working and our Convexity Culture:https://bit.ly/Convexity_360L & find out more about the teams, product and processes https://bit.ly/42H1ggC 🚀👩🏻💻🏆
Interview Process
- Phone Screen with our Talent Acquisition Manager
- Discovery Meeting with the Solution Expert Coach
- Case study with the Solution Expert Coach and a Solution Expert
- Clarification Meeting with our Head of Professional Services
- Culture Fit with our CHRO
- Offer !
⇾ Get ready using our Knowledge Base: https://bit.ly/42H1ggC
