Job description
At Qualtrics, we create software that the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform. We are the creators and stewards of the Experience Management category serving over 18,000 clients globally. Building a category takes grit, determination, and an appreciation for the unconventional—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.
When you join one of our teams, you’ll be part of a nimble group that’s empowered to set ambitious goals and move fast to achieve them. Strategic risks are encouraged, and complex problems are solved by collaborating and iterating until the best solution comes to light. You won’t have to look for growth opportunities— they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.
Solutions Architect
Why We have this Role
We are seeking a Solutions Architect to join our team to help drive business growth and expansion in Japan.
As a Solutions Architect, you will combine your business acumen and deep technical, hands-on experience to help large enterprises leverage the power of the Qualtrics platform and transform their business. In this role, you will work with business and technical decision-makers from our largest accounts, as well as Qualtrics’ technology partners and account teams.
Solutions Architects engage early in the project lifecycle where the customer is just beginning to define the vision and often lean on the Solutions Architect to imagine what is possible and determine if it’s feasible. The role requires an affinity for solution selling, technology evangelism and customer engagement. The ability to win the hearts and minds of our customers while explaining abstract technical concepts in a non-technical manner as they relate to business value is a must.
How You’ll Find Success
To excel in this role, you will need to demonstrate a strong blend of technical expertise, business acumen, and stellar relationship-building skills. Building strong relationships with our customers’ key decision-makers and understanding their business requirements will be crucial to guide the design and implementation of solutions that drive measurable business outcomes. Success will be measured by your ability to operate regularly in ambiguous situations and discover opportunities. As the solution is defined, you will construct a system that is profitably replicable and then move on to the next situation. This role requires a high degree of cross-functional collaboration with Sales, Delivery/Implementation, and customers.
You will also continually expand and deepen your knowledge of emerging technologies and incorporate them into your solutions.
How You’ll Grow
This role offers immense opportunities for professional growth. As a Solutions Architect, you will have the chance to work with industry-leading technologies and be at the forefront of cutting-edge solutions. You will have the opportunity to collaborate with a diverse and talented team and participate in cross-functional projects that span different industries and geographies. Additionally, you will have the opportunity to contribute to the product roadmap and shape the future of our solutions, further enhancing your skills and expertise.
Things You’ll Do
- Lead project discovery and design sessions, including project scoping to ensure alignment between the customer’s needs and Qualtrics services/ solutions.
- Validate and articulate business impact of the solution to key technical and business decision-makers at customer organizations.
- Design customized and compelling technical solutions that align with customers’ business objectives, especially at the Enterprise level.
- Collaborate closely with sales, delivery, engineering and other teams to deliver strong outcomes.
- Stay up to date with industry trends and provide insights and recommendations to drive innovation.
- Take ownership of opportunities, manage multiple projects, and adapt to changes in a fast-paced environment.
- Maintain technical excellence through continuous learning and adoption of emerging technologies.
What We’re Looking for on Your Resume
- 3-5 years of experience in a pre-sales environment, shaping complex technology solutions.
- Bachelor’s or equivalent degree. Majors in a technical discipline are valued.
- Strong solution design experience or experience implementing custom solutions for enterprise customers.
- Deep understanding of cloud computing technologies, emerging trends, and their business implications.
- Excellent written and verbal communication skills.
- Experience in Saas/Cloud solutions & APIs
- Proficient in Japanese (mandatory) and English (preferred)
- Strong commitment to achieving the Qualtrics XM mission
What You Should Know about this Team
Our team is a dynamic and collaborative group of professionals who are passionate about delivering innovative solutions to our customers. We value creativity, teamwork, and a customer-centric approach. We believe in challenging the status quo and continuously pushing the boundaries of what is possible. Together, we work towards the common goal of driving customer success and helping organizations transform their businesses through the power of technology.
Our Team’s Favorite Perks and Benefits
- A comprehensive package consisting of base, bonus, and generous benefits. Clear expectations for performance and progression pathways.
- Private health insurance - top-of-the-range coverage.
- Annual Experience Bonus - we want to facilitate some great experiences for our employees. Put this bonus towards an experience you’ve always wanted to have!
- Experience Leave - additional 5 days a year to take for experiences!
- Quarterly Wellness Stipend - reimburse your physical and mental well-being costs.
- Commuter allowance - we take care of your public transport expenses to the office!
- Catered lunches in our Tokyo office - 5 days a week.
Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
Applicants in the United States of America have rights under Federal Employment Laws: Family & Medical Leave Act, Equal Opportunity Employment, Employee Polygraph Protection Act
Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.
Qualtrics Work Experience - As we look to the future, we believe that our teams are better together. Being together will help us learn more, grow faster and ultimately deliver better results for our customers and Qualtrics. Roles tied to an office location work 3 days per week in the office together and 2 days from home, with a strong spirit of flexibility around taking time for personal, health, and family moments in our work weeks. Our managers work with their teams to create a collaborative, engaged work environment, and arrangement that works for each of our team members.
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