Solutions Architect

Job description

Who we are…

In a world of constant change, we’re leading the charge towards truly autonomous enterprises. Our cutting-edge platform harnesses the power of automation and generative AI to revolutionize how businesses manage and optimize their IT operations.

We’re not just adapting to digital transformation—we’re accelerating it. Our solutions bring business and operations leaders together, unlocking new levels of innovation, efficiency, and scalability. We empower organizations to deliver superior customer experiences and drive revenue growth in an always-on, always-mobile world.

At ScienceLogic, we’re building the foundation for Autonomic IT—a future where IT operations are self-healing, self-optimizing, and aligned perfectly with business objectives. Our team of visionaries is reshaping the $18+ billion IT operations market, creating cost-optimized, efficient, and next-level capabilities for enterprises worldwide.

What we’re looking for…

ScienceLogic is looking for a Solutions Architect to serve as the primary technical interface and subject matter expert to customers for the ScienceLogic product line. This role offers the opportunity to join a fast-paced, collaborative environment and work with customers and colleagues from many different disciplines. Do you have high energy, an innovative spirit and a strong professional services background with top technology skills? Then read on.

What you’ll be doing…

As a Solutions Architect at ScienceLogic, you will serve as the primary technical liaison and subject matter expert for our product suite, ensuring customer success through expert guidance, solution design, and hands-on support. Your role will bridge the gap between business needs and technical implementation, driving value through innovation and excellence.

• Deliver expert-level consulting and technical support to customers, ensuring solutions are implemented with precision and satisfaction.

• Serve as the trusted advisor and subject matter expert for ScienceLogic platforms, including SL1, Skylar, PowerFlow, and Restorepoint.

• Collaborate with customer technical and leadership teams to guide platform architecture and strategic implementation decisions.

• Lead and facilitate technical workshops and design sessions to define system requirements, create architectural diagrams, and deliver comprehensive documentation.

• Design and develop customized solutions tailored to specific client requirements, collaborating closely with Sales and Customer Success teams.

• Create custom components including:

  • Dynamic Applications
  • Run Book Automations
  • Dashboard Widgets
  • Reports
  • Integrations
  • Scripts

• Translate customer needs into functional requirements and technical deliverables that align with best practices and product capabilities.

• Produce high-quality technical documentation, such as:

  • Architecture and design documents
  • System assessments and gap analyses
  • Deployment requirements checklists

• Act as a customer advocate, identifying product improvement opportunities and contributing feedback to internal product and engineering teams.

• Leverage field experience to drive continuous improvement in deployment methodologies, documentation, and customer onboarding processes.

• Contribute to the development and refinement of best practices for system scalability, reliability, security, and monitoring.

Qualities you possess…

We’re looking for a high-performing Solutions Architect who thrives in a dynamic, customer-focused environment. The ideal candidate will embody the following qualities:

• Bachelor’s degree in Computer Science, Engineering, or a related field.
• 10+ years of experience in enterprise infrastructure monitoring and support.
• 5+ years of hands-on experience with the Linux operating system.
• Proven experience designing and deploying IT infrastructure, application monitoring, and performance solutions.
• Self-motivated and proactive, with the ability to manage priorities and maintain a positive, solutions-oriented attitude—even in high-pressure situations.
• Strong leadership and organizational skills, with the capability to manage multiple complex projects and coordinate across teams effectively.
• Team-oriented mindset, willing to collaborate and support colleagues to ensure collective success.
• Creative and strategic thinker who brings innovative solutions to technical challenges and adapts quickly to evolving requirements.
• Demonstrated ability to analyze complex problems, identify root causes, and implement effective solutions aligned with customer goals.
• Hands-on experience with Linux systems, as well as familiarity with Windows and Unix environments.
• Proven track record of implementing and supporting enterprise-class infrastructure monitoring or application performance solutions.
• Exceptional written and verbal communication skills, capable of conveying technical concepts clearly to both technical and non-technical audiences.
• Strong interpersonal skills with a customer-centric approach, ensuring high levels of satisfaction and trust.

As a plus, you have…

• Experience with ITSM platforms and integrations (e.g., ServiceNow, PagerDuty).
• Familiarity with EMS/NMS tools such as EM7, SolarWinds, IBM NetCool/Tivoli, Nagios, or HP OpenView.
• Knowledge of SNMP, Syslog, and alert configuration.
• Experience with scripting languages (Python, PHP, PowerShell) and REST or GraphQL APIs.
• Familiarity with MySQL databases and WMI.

Benefits & Perks

• Comprehensive medical, dental and vision plans.
• 401(k) plan with employer match.
• Flexible Paid Time Off (FTO) so that you can take the time that you need to re-energize.
• Volunteer Time Off (VTO) - take two days off per calendar year to volunteer with your preferred charitable organization.
• 5-year Service Milestone Sabbatical.
• Paid parental leave.
• Generous employee referral bonus program.
• Pet insurance.
• HQ Office centrally located in Reston Town Center featuring a well-stocked kitchen with rotating snacks and beverages, and catered lunch on Thursdays.
• Regular virtual company-wide events, including cooking classes, yoga, meditation and more.
• The opportunity to learn and develop from some of the best and brightest minds in the industry!

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At ScienceLogic, we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which you are applying.

About ScienceLogic

ScienceLogic is a leader in IT Operations Management, providing modern IT operations with actionable insights to resolve and predict problems faster in a digital, ephemeral world. Its solution sees everything across cloud and distributed architectures, contextualizes data through relationship mapping, and acts on this insight through integration and automation.

www.sciencelogic.com