Job description
Wrike is the most powerful work management platform. Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work.
Our vision: A world where everyone is free to focus on their most purposeful work, together.
Ready to become a Wriker?
We’re looking for self-motivated Solutions Architect who crave a challenge and feel energized to roll up their sleeves and help realize all the potential using Wrike products. Chart your own path and take healthy risks with the backing and support of our team culture.
More about Your Team
Solutions Architects drive customer success by helping them realize business value from their investment in Wrike’s newly acquired Wrike platform and their need to transform the way they work. In this role you’ll interact directly with our customers to provide software architecture, security best practices, development and operations expertise, leveraging deep knowledge of best practices in the use of APIs, the Wrike Platform, and complementary systems like Salesforce, Marketo, Netsuite etc.
Throughout all of these interactions, you’ll build strong relationships with customers, ensure exemplary delivery standards, and have a lot of fun building one-of-a-kind automations that will enable our customers to transform their business.
Promoting Wrike and our amazing team to the community and wider public audience is something we invite all our employees to take part in. This can be in the form of writing blog posts, speaking at meetups and well-known industry events about use cases and best practices.
How You’ll Make an Impact
- Leading the most complex professional services engagements for Wrike customers.
- Work with both internal and external partners translating the customers’ business requirements into workable solutions with Wrike as an integral part of the end-to-end workstream
- Working with customers to generate reference stories, and lead best practice creation
- Collaborating with Wrike’s Product and other teams to identify short-term solutions to issues/requests and influence Wrike’s product roadmap.
- Collaborating with Sales, Sales Engineering, and Customer Success to ensure smooth handoffs before and after onboarding.
- Acting as Project Manager for large-scale engagements, maintaining timelines, delegating to both internal and client resources to ensure on-time delivery of deployment milestones, training, and launch.
- Scoping strategic Professional Services engagements and assisting the sales team in positioning the value of those services.
- Designing and implementing API integrations between Wrike and other solutions, such as BI, ERP, CRM, DAM, ITSM solutions etc.
- Brainstorming and coaching customers on KPIs and analytics needs to help measure business performance.
- Acting as a coach/mentor for team members in the organization.
- Self-educating on work management methodologies, productivity hacks, and sharing that knowledge with the rest of the team
You’ll achieve your best if you have
- Bachelor’s degree in Computer science/Math or Engineering
- 8+ years of professional experience in a customer facing environment, ideally with organizations adopting new software solutions and technologies.
- Strong Understand of Digital Transformation programs within large organizations
- Programming experience in Ruby/Python
- Outstanding verbal and written communication skills.
- Experience with Tableau or other BI Platform
- Proven experience in presentation skills to all levels of an organization, with the ability to present complex ideas in an engaging way, or dive into the technical detail as needed.
- Proven experience in integrating multi-vendor IT systems and using APIs etc.
- Excellent understanding of standard business process and organizational structure.
- Project management experience, working with any known methodology and more importantly, being able to scope, manage and deliver on a plan no matter how simple or complex
- Experience in managing change within organizations that are adopting new technology
- Proven ability to coach and mentor junior colleagues
- Great people skills: genuine, warm, positive, engaging, connects well with people, friendly, empathic, shows tact and poise under pressure when dealing with difficult interpersonal situations, high degree of patience.
You will stand out with
- Hands on experience with one or more EA frameworks like TOGAF, Zachman or similar
- Experience of Marketing and creative team’ process
- Experience with ITIL, IT4IT, Cobit
- Excellence in foreign languages
#LI-LS1
The range above reflects the pay scale that Wrike reasonably expects to pay for the role. The pay scale will also depend on various factors, such as job duties and requirements, and relevant experience and skills. Pay scales are reviewed each year.
Remote - USA pay range
$108,000—$156,920 USD
Who Is Wrike and Our Culture
We’re a team of innovators and creators who solve the complex work problems of today and tomorrow.
Hybrid work mode
Wrike promotes a hybrid model for team members near our office hubs in San Diego, Prague, Dublin, Nicosia, and Tallinn, with 2–3 in-office days per week to foster collaboration and teamwork. This work mode supports our culture of collaboration and solving problems fast to deliver business outcomes and win together.
Our persona
💡 Smart: We love what we do, and we’re great at it because this is our domain. Our combined knowledge in this space is unmatched.
💚 Dedicated: We get up every day focused on helping our customers win. We’re committed to helping our teammates win, too!
🤗 Approachable: We’re friendly, easy to get along with, considerate, and helpful.
Our culture and Values
🤩 Customer-Focused
We care about our customers. We understand the customer journey, experience, and value derived from Wrike. Decision-making and action-taking are done with the customer in mind.
🤝 Collaborative
We work as one and win together, each bringing unique strengths that contribute to diversity of thought for better outcomes. Leveraging our own work management platform, we foster an environment of creative collaboration and shared achievement.
🎨 Creative
We strive to succeed through continuous innovation. It’s our pursuit of novel concepts that helped us create a market category. We continue to cultivate a workplace that fosters creative thinking as a means of transcending conventional boundaries and empowers us to break new ground to deliver extraordinary work management solutions.
💪 Committed
We believe in ownership at all levels of the organization, by owning workflows from start to finish. Each member of our team is an integral part of this commitment, establishing work as a platform for personal growth and transformation, as well as collective success and growth.
Check out our LinkedIn Life Page, Company culture page, Instagram, Wrike Engineering Team, Medium, Meetup.com, Youtube for a feel for what life is like at Wrike.
