Job description
About Extend:
Extend is revolutionizing the post-purchase experience for retailers and their customers by providing merchants with AI-driven solutions that enhance customer satisfaction and drive revenue growth. Our comprehensive platform offers automated customer service handling, seamless returns/exchange management, end-to-end automated fulfillment, and product protection and shipping protection alongside Extend’s best-in-class fraud detection. By integrating leading-edge technology with exceptional customer service, Extend empowers businesses to build trust and loyalty among consumers while reducing costs and increasing profits.
Today, Extend works with more than 1,000 leading merchant partners across industries, including fashion/apparel, cosmetics, furniture, jewelry, consumer electronics, auto parts, sports and fitness, and much more. Extend is backed by some of the most prominent technology investors in the industry, and our headquarters is in downtown San Francisco.
What you’ll do:
- Support onboarding projects to accelerate the process and significantly reduce manual efforts for new merchants. This includes contributing to process improvements and automation initiatives.
- Document merchant technical environments, encompassing detailed system architecture diagrams, comprehensive API inventories, and precise integration points. This documentation will serve as a critical reference for future interactions and troubleshooting.
- Develop a suite of integration templates, comprehensive configuration guides, and reusable assets. The goal is to streamline merchant onboarding, reduce implementation time, and ensure consistency across integrations.
- Investigate and resolve complex post-onboarding technical issues for enterprise merchants. This requires troubleshooting skills, deep technical knowledge of the platform, and the ability to work collaboratively with internal and external stakeholders.
- Conduct sandbox testing, site QA and validation of integration flows post dev phase. This includes identifying, documenting, and reporting errors, ensuring the stability and reliability of all integrations before go-live.
- Design and propose optimized process flows, strategically leveraging AI for enhanced automation and significant operational team efficiency gains. This involves identifying areas for AI integration and highlighting the expected benefits.
What we are looking for:
- 3+ years of experience in technical solution architecting or technical solution engineering role
- 3+ years of customer-facing experience in a technology, consulting, or financial services company
- Strong experience working with Mid-Market and Enterprise merchants
- Strong experience in developing and demonstrating solution capabilities and value
- Experience working with eCommerce and ERP platforms
- Experience with Javascript, HTML, CSS, and RESTful Integrations
- Excellent communication skills and ability to clearly explain technical concepts and solutions to partners
- Ability to perform in a high-energy environment with dynamic job responsibilities and priorities
- Ability to clearly explain technical concepts and solutions to merchants
- Ability to take ownership of work products from end-to-end
Nice to Haves:
- Familiarity with Cursor, AI agents, Mastra framework,etc
- Familiarity with integration patterns (APIs, file based, event-driven etc)
- Experience with back-office OMS and ERP systems
- Experience integrating common eCommerce platforms (e.g. Shopify, Salesforce CommerceCloud, BigCommerce, WooCommerce, Magento, etc.)
Expected Pay: $110,000 - $140,000 Base Salary and Commission annually for On Target Earnings (OTE)*
*The base salary and expected OTE for this position are listed above. OTE is payable based on the Company’s variable sales compensation plan; employees who exceed annual sales targets may receive additional compensation. Incentive compensation will be provided as part of a total compensation package.
Life at Extend:
- Working with a great team from diverse backgrounds in a collaborative and supportive environment.
- Competitive salary based on experience, with full medical and dental & vision benefits.
- Stock in an early-stage startup growing quickly.
- Generous, flexible paid time off policy.
- 401(k) with Financial Guidance from Morgan Stanley.
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