Job description
At Trustpilot, we’re on an incredible journey. We’re a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world’s largest independent consumer review platform, and while we’ve come a long way, there’s still so much exciting work to do. Come join us at the heart of trust!
We’re a leading online reviews platform, free and open to all. Our mission is to be a universal symbol of trust. We are well on our way — but there’s still an exciting journey ahead of us.
Today we are an Engineering team of close to 100, with offices in Copenhagen, London, and Edinburgh. You can choose to work from the office, flex, or remotely (Denmark or UK). No matter what you choose we’ll help you set up your workstation and make sure you have the opportunity to connect with your team.
At Trustpilot, we work and deliver as a team. The environment that we cultivate includes working with great people who support each other every step of the way while at the same time encouraging you to bring your best ideas and contributions every day. Everyone’s opinion matters, and you can help come up with the next big idea that will bring Trustpilot forward. Join our team and shape the way we work. Are you ready to contribute to our mission?
As a Staff Engineer in the Consumer space, you’ll work across our three Consumer teams - Voice, Decisions, and Reach - plus our Design Systems team, shaping how millions of people experience Trustpilot.
We understand that not everyone will have every single one of these experiences and capabilities, and that’s OK. We encourage you to apply if you believe you have the skills and interest to thrive in this role and enhance the performance of our team.
What you’ll be doing:
- Lead the delivery of major initiatives, balancing timely delivery with sustainable engineering practices
- Bring together the work of various teams and individuals into a cohesive, achievable plan aligned with company goals, key milestone deadlines and user experience standards
- You use your skill set to improve Trustpilot’s capabilities in your domain.
- Develop, implement, and share innovative strategies to ensure the quality, production readiness, scalability and ongoing health of our apps and systems
- Manage and mitigate high-risk elements of projects, effectively communicating issues, risks, and dependencies with stakeholders
- Team up with engineering leadership and the staff engineering cohort to recruit, develop, and support highly qualified professionals
- Regularly impart your knowledge and pursue opportunities to instruct others in technologies, standards, and best practices
- Cultivate a collaborative environment, actively listening to and integrating diverse perspectives to reach shared goals
Your experience has given you:
- Several years of experience in Frontend Software Engineering at a Senior, Principal or Staff Engineer level
- In-depth knowledge of modern frontend technologies (e.g. React, Vue.js).
- Extensive experience with JavaScript based Full-Stack Development (e.g. Node.js)
- Experience with cloud services (e.g. AWS)
- Highly adept detail-oriented professional with the ability to develop and execute strategic plans
- Comprehensive knowledge of Agile methodologies
- Experience delivering scalable systems that solve complex technical challenges at scale
- Extensive stakeholder management experience with a focus on working across multiple functions/domains and the ability to create alignment across diverse teams
- Experience mentoring and helping other engineers grow their technical skills
- A commitment to contribute to the future of Trustpilot, and the ability to make crucial technical decisions, in a pragmatic way
- A customer-centric and solution-oriented mindset with a bias towards action.
- The ability to communicate complex problems easily to a diverse group of stakeholders
- Exposure to or experience with App development (iOS, Android and cross platform frameworks)
Who you are:
- You are a lifelong learner across all areas, constantly seeking to expand your own knowledge and help others grow
- You constantly look to raise the bar for yourself and those around you in everything you do
- You are a leader who sets the standard, not just through code, but through the day-to-day work, the culture and values you promote
- You believe that diversity in teams enhances the quality of work and leads to better outcomes
- You promote a culture of continuous feedback and learning
- You lead through influence, setting patterns others want to follow
Some relevant technologies and services we use (this is informative, not requirements):
- Infrastructure: AWS (ECS, Lambda, SNS, SQS, …), Docker, CloudFormation
- Languages: Typescript, Node.js, Python
- Frontend: React, Next.js, CSS Modules, SASS, Styled Components
- Database: DynamoDB, PostgreSQL, MongoDB, BigQuery
- Systems: Salesforce, Zuora, Contentful
What’s in it for you:
- A range of flexible working options to dedicate time to what matters to you
- Competitive compensation package + bonus
- 25 days holiday per year, with an extra 5 days holiday allocated after your 1 year anniversary (prorated)
- Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
- Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist
- Comprehensive health package, pension, and full access to Headspace, a popular mindfulness app to promote positive mental health
- Paid parental leave
- Central office with a laid-back vibe and constant buzz of different languages being spoken everywhere you go It’s complete with a coffee bar, canteen, and table tennis and has a wide variety of refreshments available - you can opt-in for breakfast and lunch at an affordable price
- Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials
- Opportunity to join the Trustpilot Social Club for a small monthly fee and attend regular social and leisure activities like go-karting, cooking classes, and escape rooms
- Employee discounts to restaurants and shops
Our Commitment to Diversity & Inclusion:
At Trustpilot we want to create a strong feeling of belonging, for every Trustie, where you don’t feel like you have to ‘fit in’, you can just be you, your really awesome self. A place where you’re treated fairly, your perspective is valued, and you’re empowered to do the best work of your life. Trustpilot is committed to this vision. We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. Join us in breaking barriers and reshaping the tech industry!
Still not sure?
We are Open to All, which means we want everyone to feel like they can see themselves at Trustpilot. We’re keen to hear about your experiences as well as how you can help to create a fantastic culture for our amazing Trusties. So, don’t worry if you’re looking at this job description and feel like you don’t meet all the requirements, we’d still really like to hear from you!
#LI-JC1
About us
Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve.
Today, we have more than 300 million reviews and 64 million monthly active users on average across the globe, with 140 billion annual Trustbox impressions, and the numbers keep growing. We have more than 1,000 employees and we’re headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York.
We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas.
Our purpose to help people and businesses help each other is a tall order, but we keep it real. We’re a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If you’re ready to grow, let’s go.
Join us at the heart of trust.
Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust.
Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed, and stored globally as necessary for the uses and disclosures stated in our Privacy Policy.
