Job description
About KBS
Kellermeyer Bergensons Services (KBS) is the largest privately held provider of facility services in North America, servicing over 2 billion square feet of space daily. We help industry leaders across a wide range of key verticals—including retail, industrial and logistics, healthcare, education, manufacturing, and more—maintain clean, efficient and welcoming spaces that support their operations. As we continue to grow, we’re looking for team members who are dedicated, reliable, and ready to contribute to a culture built on respect, opportunity, and pride in service.
If this sounds like you, then why wait, APPLY TODAY!!
LOCATION - this is remote opportunity with 50% travel Nationwide
SALARY RANGE - $90-110K
The salary range for this position is based on market data and is intended to provide a general guideline for the position. Actual compensation may vary depending on factors such as experience, qualifications, skills, internal equity, and geographic location. The final offer will be determined through a comprehensive evaluation during the hiring process.
Position Summary
The Sr. Strategic Account Analyst works on the client teams to achieve high quality service levels, especially for key accounts, while supporting data analysis. This position serves a critical support role for the Strategic Account Managers and is considered a gateway role to the Strategic Account Manager position.
Essential Duties and Responsibilities
- Identify client service trends and/or areas for enhancement, recommend process improvements and provides those recommendations to the Strategic Account Manager.
- Track key account metrics and report out on spend in budget categories, identifying, addressing and escalating any anomalies.
- Coordinate response to client inquiries or issues as required, with a focus on delivering excellent service.
- Support the preparation of Key Performance Indicator (KPI) reports for clients to assist with meeting client needs.
- Monitor and audit that the contracted scope of work is being performed according to documented tasks and frequencies. If inconsistencies are found, the Analyst will escalate to management/executive level.
- Review client-directed processes and procedures or changes to the program and identify financial considerations.
- Liaise among clients, Strategic Account Managers, Business Analyst, and internal teams to ensure delivery of our solutions according to contractual requirements.
- Assists the Strategic Account Manager working with the Operations team to monitor systems to include Quality Audits, Contract Project Work and Billable Project Work, and Timekeeping.
- Travel to client locations to attend meetings as needed.
- Validate Customer Experience reporting that tracks the scheduling, completion, and quality of work performed at client locations.
- Support the SAM team with client QBRs and regular meetings. Prepare decks for meetings.
- Other duties as assigned.
QUALIFICATIONS
- Strong work ethic and initiative for delivering quality outcomes and excellent customer service.
- Proactive mindset to anticipate and support changes in the business, with demonstrated problem-solving skills.
- Strong organizational skills that reflect the ability to perform and prioritize multiple tasks seamlessly.
- Excellent interpersonal and communication skills, including the ability to write effective reports and business correspondence and present in front of a group.
- Ability to function effectively in a team within a fast-paced environment.
- Must be authorized to work in the United States.
- Positive, friendly demeanor.
EXPERIENCE REQUIRED
- 2+ years in an account management role, ideally with experience in janitorial/custodial or another service-related field with high customer/client contact.
- Working knowledge of MS Office and intermediate to advanced skills on Excel
EDUCATION
- Bachelor’s Degree preferred in either Finance, business management, project management, etc. Will consider candidates with a depth of related work experience as a substitute for the Bachelor’s Degree.
Corporate Full-time Benefits:
As a full-time KBS employee (30+ hours per week) you may qualify for benefits including medical, dental, vision, prescription drugs, and more!
- Paid Time Off
- Paid Holidays
- Sick Time
- Life Insurance
- Short Term Disability – Employer paid
- Long Term Disability
- Supplemental Health Insurance (E.G., Accident)
- 401k plan with a match or Non-qualified Deferred Compensation Plan
- Pet Insurance
- PerkSpot Discount Program – discounts on travel, gyms, cell phones, restaurants, auto, apparel & electronics
KBS considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity, and expression, marital or military status, or based on an individual’s status in any group or class protected by applicable federal, state, or local law. KBS also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
