Job description
Fictiv Exists to Enable Hardware Innovators to Build Better Products, Faster
Fictiv, coined the “AWS of manufacturing,” is a leading technology company transforming the $350 billion manufacturing industry. Our cutting-edge cloud platform uses AI and machine learning algorithms to help companies build hardware at the speed of software. Come join our growing team!
Strategic Program Manager (SPM) – Join Our World-Class Team at Fictiv!
Are you ready to shape the future of manufacturing with cutting-edge technologies and drive success for some of the world’s most innovative companies? As a Strategic Program Manager (SPM) at Fictiv, you will play a pivotal role in accelerating product launches and ensuring top-tier quality across industries—from exciting startups to Fortune 500 enterprises.
What You’ll Be Doing:
- Customer Advocate: Build and maintain strong, lasting relationships with customers, ensuring exceptional experiences that foster long-term loyalty.
- Collaborative Leadership: Work cross-functionally with Sales, Solutions Engineering, and Fulfillment teams to scope, plan, and execute customer programs, always delivering on time, within budget, and exceeding quality expectations.
- Risk Management & Problem Solving: Identify and mitigate risks early in the program lifecycle, keeping projects on track with proactive solutions and strategic guidance.
- Subject Matter Expert (SME): Be the go-to expert on your program, offering valuable insights and clarity to both internal teams and customers.
- Continuous Improvement: Focus on refining processes and driving operational efficiencies to enhance service delivery and customer satisfaction.
- Team Synergy: Lead status meetings, clearly communicate goals, timelines, and quality standards, and resolve blockers to ensure alignment and success.
Desired Traits:
- Bachelor’s degree in Mechanical, Manufacturing, or Industrial Engineering.
- 5+ years of experience managing programs in fast-paced engineering or manufacturing environments.
- Hands-on experience with NPD, NPI, and high-volume manufacturing facilities.
- Expertise in manufacturing processes like CNC Machining, 3D Printing, Injection Molding, and more.
- Proven customer-facing experience and a consultative approach to technical sales engagements.
- Strong program management skills, with a focus on risk management and time efficiency.
- Excellent verbal and written communication skills, with experience working across multi-cultural teams.
- A customer-first mindset and a passion for process optimization and operational excellence.
- Up to 25% travel required to visit customers, manufacturing facilities, and team meetings.
At Fictiv, you will be part of an innovative team that is redefining the future of manufacturing. If you’re excited by challenges, passionate about delivering customer success, and eager to continuously learn and grow, we want to hear from you!
Apply today and build the future with Fictiv!
About Fictiv
Our Digital Manufacturing Ecosystem is transforming how the next rockets, self-driving cars, and life-saving robots are designed, developed and delivered to customers around the world.
This transformation is made possible through our technology-backed platform, our global network of manufacturing partners, and our people with deep expertise in hardware and software development.
We’re actively seeking potential teammates who can bring diverse perspectives and experience to our culture and company. We believe inclusion is the best way to create a strong, empathetic team. Our belief is that the best team is born from an environment that emphasizes respect, honesty, collaboration, and growth.
We encourage applications from members of underrepresented groups, including but not limited to women, members of the LGBTQ community, people of color, people with disabilities, and veterans.
