Job description
Zilliant is a SaaS company on a mission to eliminate Pricing Anxiety and turn pricing into a strategic advantage for our customers. Guided by our values—People First, Trust, Accountability, Impact, and Innovation—we deliver intelligent solutions that align teams, build confidence, and drive sustainable growth. We know our business is about more than just software—it’s about the people who power it, from our dedicated team to the customers we serve.
Zilliant’s Strategic Sales Director - CX is responsible for driving sales of Zilliant’s professional services offerings—including implementation, integration, expansion, training, and support. This role is key to expanding our footprint within existing customers and supporting new customer onboarding and value realization through services-led engagement. The ideal candidate will have strong consultative selling skills and a background in enterprise software services and/or solution delivery.
What You’ll Do:
- Own the sales cycle for Zilliant’s Delivery-related offerings, including implementation, optimization, expansion to new areas and managed services.
- Identify customer needs and business drivers related to solution delivery and value realization; map those needs to appropriate Zilliant services.
- Develop strategic account plans to expand existing customer relationships and grow services revenue.
- Serve as a trusted advisor to senior customer stakeholders, including executives in Sales, IT, Pricing, Operations, and Finance.
- Collaborate closely with Zilliant’s Customer Experience, Sales, and Product teams to ensure alignment on customer goals.
- Support new software deals by shaping corresponding delivery roadmaps and articulating the service value proposition.
- Manage complex services sales cycles, from scoping and proposal through to contracting and kickoff.
- Proactively identify opportunities to drive customer outcomes, enhance satisfaction, and accelerate time-to-value.
- Maintain accurate forecasting and pipeline reporting for services opportunities.
What You’ll Need:
- Minimum 5 years of experience selling B2B enterprise consulting or professional services, ideally in SaaS or software implementation contexts.
- Self-starter with strong initiative and the ability to work independently without close supervision.
- Strong understanding of enterprise software delivery models and customer success principles.
- Experience working with CPQ, pricing, analytics, or revenue management tools is highly desirable.
- Demonstrated ability to manage long, consultative sales cycles with multiple stakeholders.
- Strong relationship-building and communication skills across all levels of an organization.
- Comfort working in cross-functional teams and adapting to changing priorities in complex customer environments.
- Highly organized and proactive, with a track record of consistently exceeding objectives.
- Willingness to travel as needed to support customer engagements.
- Minimum B.A. or B.S. degree.
What You’ll Enjoy:
- Generous Paid Time Off (PTO) policy to ensure a solid work/life balance.
- Monthly Zilliant Zen Days to rest and recharge.
- Volunteer Time Off (VTO) policy to give back and contribute to your local community.
- Remote or Hybrid work schedule, depending on team and personal preferences.
- The financial and strategic backing of Madison Dearborn Partners (MDP).
Zilliant is committed to creating a culture of respect, belonging, and inclusivity. We are dedicated to revealing relevant opportunities to elevate equity, promote diversity, and lead with purpose.
Zilliant is a proud Equal Opportunity Employer (EOE) and provides an environment of diversity, equality, and inclusion (DEI) to all employees and applicants, regardless of a person’s age, race, color, physical or mental disability, genetic information, gender, gender identity or expression, marital status, medical condition, ancestry, military or veteran status, national origin, religion, religious creed, sex, sexual orientation, or any other protected status under federal, state, or local law.
