Job description
About CoLab
At CoLab, we help mechanical engineering teams bring life-changing products to market years sooner.
CoLab is a cloud based platform purpose built for fast, effective design review. Using CoLab, multiple engineers, designers, and other stakeholders can review designs together and build off one another’s feedback. Engineers at companies like Ford, Komatsu, and Johnson Controls use CoLab to review designs faster, prevent mistakes, and build the next generation of innovative products.
About the Role
CoLab’s Customer Success team is looking for a Technical Program Manager (TPM) to own the successful execution of complex R&D deliverables for our largest enterprise customers. With a growing pipeline of enterprise engagements, we are looking to build a scalable, repeatable model for project management. This customer-facing role will focus on coordinating an array of components of customer contracts across Engineering, Product, and the Success team.
You’ll be the person ensuring everyone from PMs to CSMs and execs are clear on what needs to happen, by when, and how it connects back to customer outcomes. You’ll lead program planning, track execution against R&D commitments, and act as the primary point of coordination between internal teams and the customer for scoped work.
Reporting into Customer Success, you’ll work closely with product managers and CSMs—navigating competing priorities, surfacing risks early, and keeping communication clear, documented and structured. The role requires someone who’s deeply organized, comfortable with ambiguity, and confident enough to negotiate deliverables, timelines, and scope with senior stakeholders on both sides.
In the first 6–12 months, success looks like:
- Leading multiple enterprise programs end-to-end without needing executive triage
- Establishing a regular cadence of crisp, status-oriented customer updates that build trust and transparency
- Making it easy for leadership to see program health, risks, and resource alignment across teams
Our Ideal Candidate
You’ve managed technical programs in a B2B SaaS or enterprise software setting, with extensive outward customer communication. You think in systems and edge cases, but communicate with clarity. You’re energized by getting things organized, but don’t get stuck in process for process’ sake.
You can hold your own in a technical discussion with engineers, product managers, or a Fortune 500 exec—and do it with low ego and high respect. You’re a proactive communicator who makes it easy for others to know what’s happening and where they need to plug in, particularly with cross-functional stakeholders. You’re adept at mining for conflict, a strong negotiator, and identify and resolve issues before they escalate. You’re comfortable navigating contractual deliverables and supporting conversations related to delivery timing, scope, and change management.
This role won’t be a fit if you shy away from ambiguity, hesitate to push back when priorities collide, or wait to be told what to do.
Job Responsibilities
- Build and run the operational processes to track work tied to customer contracts
- Collaborate with CSMs and PMs to align internal delivery timelines with customer expectations, identifying risks and dependencies to proactively problem solve.
- Lead internal planning and execution cadences for commitments, surfacing blockers and risk early
- Define and track success metrics that align delivery milestones with customer value realization (ex: activation, first value, adoption)
- Create and own customer-facing communications including executive reviews around program updates, status, and scope changes
- Develop repeatable frameworks and artifacts (e.g. program trackers, communications templates, risk logs)
- Continuously improve program delivery processes to scale as CoLab’s customer base grows
Qualifications
Must-Haves:
- 5+ years of experience in program management or customer-facing project/program roles in SaaS
- Proven ability to lead complex, multi-stakeholder programs across technical and customer teams
- Excellent written and verbal communication skills; able to write crisp updates and facilitate tough conversations
- Highly organized, proactive, and outcomes-driven—you know how to bring structure to chaos
- Experience with common PM tools (Linear, Notion, etc.) and customer collaboration tools (e.g. Slack,G-Suite)
Bonus Points:
- Experience working with Fortune 1000 or large enterprise customers
- Familiarity with B2B SaaS workflows, especially in the engineering or manufacturing tech space
Extra Details
- Compensation: This is a full-time, permanent position with an attractive compensation package that includes stock options.
- Benefits: This role offers an extended health and benefits package that includes unlimited paid vacation and RRSP matching
- Remote/Hybrid Work: Our main office location is in St. John’s, NL where we offer hybrid and remote opportunities. This role has the flexibility to work from anywhere within Canada.
Frequently cited statistics show that people who identify with historically marginalized groups are likely to apply to jobs only if they meet 100% of the qualifications. We encourage you to help us break that statistic and apply even if you don’t meet every single qualification—your potential is what matters most to us.
