Job description
About OES
At OES, we’re passionate about enhancing lives through education, working collaboratively to deliver powerful learning experiences.
We partner with the world’s leading universities to enhance the student experience for the digital era to meet our purpose of being the world’s most impactful enabler of education. At OES, we are passionate about student success and the future of education.
The Opportunity
We are seeking a Student Support Advisor to join our team on a fixed term contract which will run up until 31st October 2025.
Day-to-day the Student Advisors are the first inbound point of contact for students via phone, email, and web chatter, dealing with a range of queries or issues. These include general academic advice, emotional support, technical assistance as well as enquiries relating to courses and University processes. In addition, they provide outbound support to struggling students and those at risk of disengagement, helping resolve barriers to success. They will have a deep understanding of university policy, procedure, and regulations, providing proactive support to encourage and improve student engagement and progression.
Reporting to the Programme & Student Success Manager, the Student Advisor will join a team of authentic, passionate people that all want you to be the best that you can be.
Our Student support team cover hours between 7am and 7pm, with flexibility amongst the team. This role will work primarily remotely, however there is the expectation to meet with management a minimum of once per fortnight in the greater Edinburgh area.
About You
To be successful in this role, we are looking for someone with the following:
- An authentic person with a story to tell – we believe life experiences add to our ability to work things out, make good decisions and ultimately help our students
- Previous experience in a support role providing excellent support to end user customers (we’re open here, tell us who you’ve supported throughout your career so far)
- A minimum Bachelor level degree is preferred
- Obviously, it goes without saying you’ll have great communication and people skills
- A solution focused approach with a pro-active attitude to supporting your customers
- You’ll love being part of a team and contributing to it’s success
- Availability for different shift patterns (see above)
Salary £23,000 - £26,000
Engaging & vibrant organisational culture
35 hour working week
Flexible working (remote-first with hybrid office opportunities).
OES values driven recruitment principles
Career-life fit – health & wellbeing focus
25 days of annual leave + Bank holidays (Pro rata)
OES strategy reflects respect, honesty & diversity
Continuous improvement through challenging & meaningful work
High growth industry & strong partner/shareholder backing
We are proud to support the Living the Wage movement
