Job description
About Onit
We’re redefining the future of legal operations through the power of AI. Our cutting-edge platform streamlines enterprise legal management, matter management, spend management and contract lifecycle processes, transforming manual workflows into intelligent, automated solutions.
We’re a team of innovators using AI at the core to help legal departments become faster, smarter, and more strategic. As we continue to grow and expand the capabilities of our new AI-centric platform, we’re looking for bold thinkers and builders who are excited to shape the next chapter of legal tech.
If you’re energized by meaningful work, love solving complex problems, and want to help modernize how legal teams operate, we’d love to meet you.
Position Summary:
Onit is growing and we are in need of an experienced Support Analyst. This role provides world-class technical support via phone, email and online, for clients utilizing Onit’s suite of products. We are seeking someone who enjoys solving problems for other people, has a technical background (we will provide training on our products and services) and can explain complex ideas and concepts in a clear, simple manner.
Key Responsibilities:
- Provide front-line and ongoing product and technical support for Onit’s products and solutions
- Develop and maintain expert knowledge on Onit’s product suite
- Install and manage account software subscriptions on multiple hosting platforms
- Provide feedback and suggestions on product features, product performance, alternative solutions and technology changes to support our solution set
- You enjoy working in a fast paced-and dynamic environment, with minimal oversight and direction
- You take responsibility for projects end-to-end, from idea to completion
- Provide assistance to colleagues where needed
- Participate effectively as an individual and team contributor within a multifaceted technology environment
- Support delivery and implementation services as necessary
Required Skills:
- 1-3 years of related technical support is preferred (SaaS software preferred)
- Demonstrated ability to quickly understand technical and architectural configurations in support of hosted solution deployments
- Excellent verbal and written communication skills
- Detail-oriented with strong organizational skills
- Excellent Microsoft Office Suite and general documentation proficiency
- Ability to multi-task and prioritize across several projects simultaneously
- Knowledge of Hosting platforms (AWS, Azure, etc) a plus
