Job description
Degreed is the upskilling platform that fuels growth and innovation through lifelong learning. We bring together everything you need to learn and advance: LMSs, courses, videos, articles, projects, and real-world skill insights, matching you with opportunities that align with your skills, role, and goals.
For businesses, Degreed helps build a culture of learning that attracts, develops, and retains top talent, driving both individual and company success.
We believe learning is the key to unlocking opportunities. Our mission is to discover, empower, and celebrate the next generation of global expertise.
Join us in shaping the future of learning and workforce development!
We’re looking for a strategic and execution-oriented SVP of Customer Operations to help lead and scale our go-to-market (GTM) operations. Reporting directly to the Chief Revenue Officer, you’ll serve as a key advisor and operational leader across Global Business Strategy, Revenue Operations, Global Business Services (GBS), and SDR organization.
This role is pivotal in driving cross-functional alignment, building a world-class customer journey from acquisition to retention, and ensuring every part of our GTM machine is integrated, efficient, and optimized for growth.
If you thrive on orchestrating complex initiatives, aligning strategy with execution, and building strong operational foundations that scale, this is your chance to make an impact at a mission-driven, high-growth SaaS company.
Key Skills
- Executive-level leadership in a SaaS environment (ideally with GTM, Ops, or Strategy scope)
- Strong understanding of enterprise sales motions, customer journey design, and revenue operations
- Proven success building, scaling, and optimizing cross-functional teams, with experience in organizations that have scaled from 50M-200M in revenue
- Capability to deliver enterprise software solutions at global scale - requiring familiarity with solutions consulting, implementation services, and multinational support models
- Deep analytical and systems thinking paired with outstanding communication skills
- High level of business acumen, comfort with ambiguity, and bias for action
- Familiarity with Salesforce, revenue intelligence tools, and go-to-market tech stacks
Key Responsibilities
- Partner with the CRO to drive GTM strategy, planning, and execution across all revenue-impacting teams
- Evolve our operational model across teams to ensure that the customer journey results in the highest customer satisfaction
- Lead and our Global Business Services (GBS), Revenue Strategy, and Revenue Operations teams to the highest levels of business impact
- Build and optimize an end-to-end customer journey, driving alignment across Sales, Customer Success, Marketing, and Product
- Operationalize strategic priorities into repeatable processes that improve efficiency, accountability, and performance
- Drive forecasting, pipeline health, and KPI tracking across GTM functions
- Lead planning cycles, territory design, quota setting, and incentive design in partnership with Finance and HR
- Collaborate with senior leaders to develop strategic insights, dashboards, and frameworks that support decision-making
- Build scalable infrastructure and workflows to support SDR success
- Champion data-driven decision-making and continuous improvement across the GTM organization
Compensation
We are committed to fair and equitable compensation practices.
The total pay range for this role is $250,000 - $300,000.
Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to: skill set, depth of experience, certifications, and specific work location.
Benefits
We take care of our people with a comprehensive benefits package designed to support your well-being, growth, and success.
View the full details here: https://px.sequoia.com/globalcompanybenefits
At Degreed, We Value
🌍 Diversity & Inclusion – We celebrate diverse perspectives and backgrounds, fostering an inclusive environment where everyone can thrive and contribute.
📈 Growth Mindset – Learning is at the heart of what we do. We empower our employees to continuously develop their skills and grow their careers in alignment with their unique strengths and aspirations.
🤝 Collaboration – The best ideas come from working together. We cultivate a culture of open communication, teamwork, and shared success.
By joining Degreed, you’ll be part of a community that values learning, collaboration, and meaningful impact. If you’re passionate about driving change through upskilling and workforce transformation, we encourage you to apply and contribute to our mission.
Work Environment & Physical Demands
Degreed offers flexible work arrangements tailored to each role. Some positions are fully remote, while others follow a hybrid model for employees near an office. Please check the job details for role-specific requirements.
For remote and hybrid roles, you’ll collaborate virtually using tools like Zoom and Slack. This role may require prolonged computer use and stationary work, with the ability to interpret written and verbal communication effectively.
We are committed to creating an inclusive and adaptable work environment that enables every team member to thrive and do their best work.
Additional Information
Degreed is an equal opportunity employer committed to fostering a workplace free from discrimination and harassment. We do not discriminate based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all aspects of employment, including recruitment, hiring, career development, compensation, and training.
💡 Accessibility & Accommodations – We are dedicated to full inclusion and will provide reasonable accommodations for applicants with disabilities throughout the hiring process. If you need assistance, please let us know.
🔍 Fair Hiring Practices –In compliance with the San Francisco Fair Chance Ordinance, we consider qualified applicants with arrest and conviction records.
📄 E-Verify Participation – Degreed participates in the E-Verify employment verification program.
Global Data Privacy Notice for Job Candidates & Applicants
If you’re applying from specific regions, your personal data may be processed in line with applicable privacy laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).
To understand how we handle applicant data, please review our Global Data Privacy Notice and related policies:
- Global Privacy Notice
- GDPR Compliance Details
By submitting your application, you acknowledge and agree to our use and processing of your data in compliance with applicable laws.
Fraudulent Recruitment Warning 🚨
Beware of fraudulent recruitment scams using the Degreed name. Scammers may impersonate our company, website, or hiring team.
Degreed will never:
- ❌ Conduct recruitment via WhatsApp, Telegram, or direct-messaging platforms.
- ❌ Request sensitive personal or financial information in unsolicited communications.
- ❌ Offer jobs requiring upfront payments or promising unrealistic returns.
✅ Official Degreed communications will always come from a @degreed.com email address or phone number during the hiring process.
If you encounter suspicious activity, please report it immediately. Stay vigilant and protect yourself from fraud.
