Job description
About OpenSesame
While it appears to most people that we just sell training courses (over 40,000 of them), what we really offer is the opportunity for companies to upgrade the skills of each of their employees. In fact, we have strategic partnerships with 150+ Global2000 companies who rely on our training programs to develop the world’s most productive and admired workforces.
About the Team
At OpenSesame, the Information Systems team empowers employees with the tools and systems to deliver exceptional customer service. We maintain key business platforms, streamline operations through automation, and enhance the employee experience through cross-functional collaboration.
About the Role
The Information Systems Administrator supports and improves OpenSesame’s internal IT systems, resolving escalated issues, managing core tools, and driving automation and security initiatives. This role is ideal for someone proactive and hands-on, ready to take ownership in a fast-paced environment.
Performance-Based Objectives
Within 30 Days
- Meet with the IS Manager to understand team priorities, success metrics, and upcoming projects.
- Review OpenSesame’s existing IT infrastructure, including cloud environments and SaaS platforms, and demonstrate the ability to speak to their functions and interdependencies.
- Shadow IT Support Specialists to observe ticket workflows and identify support-related bottlenecks or recurring issues.
- Shadow the Systems Administrator to learn OpenSesame’s tool setup, user administration practices, and system documentation.
- Complete all onboarding and internal training required for IS tools and systems.
- Successfully assist with and resolve at least two active project tasks assigned by the current Systems Administrator.
Within 60 Days
- Independently manage and resolve escalated IT support tickets within expected service timelines.
- Complete at least three project assignments independently from start to finish.
- Demonstrate working proficiency in Jamf, Google Workspace, and Okta, with an emphasis on endpoint management and user access controls.
- Begin maintaining enterprise data and internet security practices, including documentation updates and enforcement of established policies.
Within 90 Days
- Carry a full ticket and project workload equivalent to team peers, delivering consistent and timely resolutions.
- Participate in the cross-training of Help Desk Support personnel on key internal systems and applications.
- Demonstrate admin-level proficiency in three additional IT tools under the IS team’s purview.
- Identify and introduce an AI-driven or automation-based solution to improve a repetitive internal process.
- Actively contribute to upcoming internal security compliance audits by preparing systems documentation and responding to audit requests.
Within 120 Days
- Audit existing account provisioning and deprovisioning workflows; recommend and present a plan to streamline these processes.
- Identify at least two manual workflows for automation, and lead their technical evaluation and implementation.
- Demonstrate full ownership of all tools and applications within the IS environment through a performance review with IS leadership.
- Transition into autonomous operations, confidently managing support tickets, systems projects, and process improvements with minimal oversight.
Location: This is a remote-first role based in Mexico or Argentina.
Performance Driven: We’re looking for self-starters with a track record of delivering excellent results, and we’re highly selective about who we hire. We don’t focus on typical job requirements, instead, we’re interested in specific examples from your past experiences.
Pay Transparency: At OpenSesame, we prioritize pay transparency, fairness, and equity to create a positive and inclusive work environment, regularly reviewing our compensation
