Team Lead - NOC

Job description

JMA makes 5G possible for organizations with the most critical connectivity demands in the world. From its global tech centers, JMA is ushering in a new era of connectivity for leading mobile carriers, the most iconic stadiums, major universities, leading healthcare facilities, and the busiest transit centers.

5G is more than another G on your phone — it is a generational opportunity to change the way the world operates. Join the industry’s fastest growing technology company to shape that future today.

We are seeking a highly motivated and experienced NOC Team Lead to oversee daily operations within our Network Operations Center. This role is responsible for leading a team of NOC engineers, analysts and technicians, ensuring optimal network performance, rapid incident resolution, and strong coordination with internal and external stakeholders.

Responsibilities:

• Team Leadership & Supervision: Manage and mentor the NOC team, including scheduling, training and fostering a collaborative work environment.
• Incident Management: Oversee the identification, escalation, resolution, and documentation of network incidents to ensure minimal downtime and fast recovery.
• Monitoring and Reporting: Ensure continuous monitoring of RAN and DAS network infrastructure, applications, and services; generate and analyze reports on network performance and incidents
• Process Improvement: Develop and refine operational procedures, workflows, and response protocols to enhance efficiency and reduce recurring issues
• Communication & Coordination: Act as a liaison between NOC staff and other departments or vendors to communicate issues, changes, and project statuses effectively

Skills & Qualifications:

• Bachelor’s degree in Telecommunications, Engineering, Computer Science, or a related field, or equivalent professional experience.
• 3+ years of experience in RAN support, network operations, or network troubleshooting within the telecom industry.
• Experience with RAN equipment (e.g., base stations, controllers, antennas, etc.) and related technologies (2G, 3G, 4G, 5G, LTE).
• Incident and problem solving, while showing proficiency in triaging and resolving RAN and DAS network-related incidents swiftly and efficiently
• Knowledge of radio access technologies (LTE, 5G NR, UMTS, etc.) and network protocols.
• Familiarity with network troubleshooting techniques and tools (e.g., SNMP, log analysis, protocol analyzers).
• Hands-on experience with radio equipment configuration, optimization, and fault management.
• Ability to motivate and guide teams in a high-pressure, ²⁴⁄₇ operational environment
• Ability to analyze trends, logs, and performance metrics to identify areas for improvement.
• Clear and concise communicator, both verbally and in writing, across technical and non-technical audiences.

Work Environment:

• Flexible working hours and occasional on-call duties may be required.
• Occasional travel to remote sites may be necessary for on-site troubleshooting, customer meetings or support.

Learn more about our current opportunities on our career site!

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At JMA, we don’t just accept differences — we embrace them. JMA is proud to be an equal opportunity workplace. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristic.