Job description
Started in 2016, FreedomCare is a Healthcare company that is innovating and revolutionizing the way home care is delivered. We bring dignity and support to patients needing care in their homes and to the caregivers who care for them.We’re the largest consumer-directed home care agency in NY State, and are continually expanding our areas of focus including operations in other states and tech-based innovations.
We pride ourselves on our values which drive the level of care that we deliver to our patients:
- Here For You (An attitude of service, empathy, and availability)
- Own It (Drive and ownership)
- Do the Right Thing (High integrity)
- Be Positive (Great attitude and a can-do positive approach to challenges)
Join our team and make a positive impact on the lives of others! We are looking for a Team Support Specialistfor our Care team in Missouri.
This is a remote position with potential travel for meetings/collaboration into the FreedomCare hub closest to you.
Department & Position Overview:
Working closely with direct team, clients, caregivers and departments across the business, your goal will be to provide support to Care Coordinators and Team Lead on your direct team and a seamless Customer Service experience to clients you interact with. We value your can-do positive attitude and desire to turn a negative into a positive. You will receive excellent in-house training which will help you develop a thorough understanding of our program. We will nurture your talent and provide continued career development opportunities, from your induction and throughout your career with us.
Every Day You Will:
- Work closely with the Team Lead to tackle daily duties/responsibilities
- Conduct reviews with active clients
- Complete verification of employment forms for caregivers
- Review data for errors and correct information
- Conduct Start-of-Care calls with consumers and caregivers
- Other duties as assigned by leadership
Ideal Candidate Will Possess:
- Proven exceptional Customer Service
- Poise and patience when dealing with customers
- 2 years of previous experience in a similar position preferred
- Motivation to meet and/or exceed case management targets or metrics
- Excellent written, and verbal skills
- Proficient computer, phone knowledge
- Bilingual in Spanish, or other languages desired
- Adept at multitasking, excellent communication (written and verbal) and organization skills
- Ability to problem solve, conduct compliance reviews
- Adhere to evolving changes within the department
Why work at FreedomCare?
We are here for you and committed to providing a best-in-class employee experience. We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career.
This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others!
At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics.
#INDHV
At FreedomCare, base pay is one part of our total compensation package and is determined within a range. This provides our employees with the opportunity to professionally grow and develop within a role. The base pay range for this role is between $18.00 and $22.00 an hour at the commencement of your first year of employment. Compensation decisions are dependent upon a variety of factors which may include, but are not limited to: skill set, years of relevant experience, education, location, and licensure/certifications.
Compensation Range
$18—$22 USD
