Job description
About Ditto:
Ditto is redefining how data moves at the edge. Our mission is to make it seamless for developers to build resilient, real-time applications, regardless of network conditions. Whether you’re in a stadium, airplane, or remote military base, Ditto’s peer-to-peer sync engine ensures devices stay connected and data stays consistent, even without internet. With more than $145 million in funding and trusted by organizations like Chick-fil-A, Delta Airlines, and the U.S. military, Ditto powers mission-critical experiences across aviation, retail, travel, hospitality, defense, and more. As a globally distributed, fast-growing startup, we’re committed to building a diverse and inclusive team that reflects the wide range of perspectives needed to solve the world’s hardest connectivity problems.
About the role
Ditto is at an inflection point. As we scale to meet the growing demands of our enterprise customers, we need experienced SRE Leads to drive and mature our Site Reliability Engineering practice.
This is a unique opportunity to play a leading role in shaping enterprise-grade reliability, observability and incident management to ensure Ditto’s systems meet the high standards our customers expect.
As a Lead SRE for one of our three globally distributed SRE squads, you’ll set the standard for best-in-class reliability engineering, while leading and mentoring your squad members. You’ll partner closely with product engineering teams to improve system resilience and operational excellence.
As a Lead Site Reliability Engineer, you will:
- Line manage your regional squad of SREs, providing leadership and setting the standard for enterprise ready reliability
- Develop a high-performing team through mentoring, coaching, and creating growth opportunities for engineers
- Engage with incident management and escalations, ensuring your squad sees continual improvement in incident response and actively owns follow ups
- Architect enterprise-grade observability solutions across complex distributed systems
- Actively lead and manage SREs initiatives, co-ordinating across teams where needed
- Guide the implementation of SLIs, SLO and SLAs that align with business objectives
- Establish best practices for documentation, runbooks, and knowledge sharing across engineering
- Play an active roll in on-call, and manage your squad’s rotation
What you’ll need:
- 7+ years of experience in Site Reliability Engineering or similar DevOps roles with a focus on system reliability and incident management
- 3+ years of experience leading and mentoring technical teams
- Strong experience with modern monitoring stacks including Prometheus, Grafana, and Datadog
- Proficiency in at least one systems programming language, such as Go, Rust, C or Java
- Experience with Infrastructure as Code tools, like Terraform and Helm
- Hands-on experience architecting applications for Kubernetes, and managing Kubernetes infrastructure
- Experience with AWS and at least one other major cloud service provider (GCP, Azure)
- Excellent communication skills, you’ll set the standard for clear and succinct communication in incidents, hand-offs and project updates
- Experience maintaining on-call rotations and incident response procedures
- A high degree of agency, taking ownership of problems and identifying initiatives and improvements
- Proven project management skills and the ability to balance competing priorities and interrupts
- Understanding of security best practices in cloud environments
Nice to have:
- Experience directly line managing SREs
- Experience building or operating multi-tenant, multi-cloud SaaS/DBaaS Platforms
- Familiarity with edge computing or mesh networking
- Experience instrumenting advanced observability practices (tracing, profiling) in distributed systems
- Experience working with globally distributed teams across EMEA and APAC regions
The Benefits of Building with Us
We offer competitive salaries and meaningful equity. We believe everyone on the team should have a stake in what we’re building. Benefits vary by region to make sure you’re covered in the ways that matter most. In the US, that includes health, dental, vision, life, and disability insurance, plus a 401(k) and flexible spending accounts. In the UK, we offer private healthcare through Vitality, a pension plan, and region-specific coverage. For our team members elsewhere in the world, we work with our global employer platform to offer equitable benefits and coverage.
Regardless of where you live, everyone at Ditto can utilize flexible time off. And while we work remotely, our Atlanta and San Francisco offices are open if you ever want a place to work or meet up with teammates.
Apply Anyway
At Ditto, we believe success isn’t defined by a flawless resume, a set number of years of experience, or checking every box in a job description. What matters most to us are qualities like grit, resilience, and adaptability. If you’re excited about our mission but don’t meet every requirement, we encourage you to apply anyway. Use your application to tell us how you’ll make an impact here. We’re always looking for exceptional people ready to grow with us.
Equal Opportunity Employer
Ditto is proud to be an equal-opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristics. Ditto is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let us know.
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