Job description
About Us
Cybereason gives organizations the upper hand by taking an entirely new approach to cybersecurity with AI Hunting, the first AI-powered technology that answers the question “Am I under attack?” proactively, without manual effort.
We are a company that wins as one. We are daring, always evolving, and never give up. Most importantly we accept our employee for who they are and embrace people that may not fit the typical mold #UBU.
Position Summary
Increasingly, more and more companies are using Cybereason to protect their core business. Cybereason is looking for a passionate and experienced Fluent French Native Speaking Technical Account Manager. The person will work with a selected group of our customers to help drive security & technical operational excellence, thereby proactively reducing customers risk.
The person must be based and have the right to work in France to be considered.
You would be a trusted advisor to our customers and part of a small dynamic team bringing the latest in disruptive, cutting-edge technologies to assist customers by providing top-quality technical & security guidance. The primary responsibility of the Technical Account Manager is to help to ensure the technical customer satisfaction and strengthen the overall customer relationships with the Cybereason team.
The ideal candidate should be an experienced and innovative technical cyber and security professional with exceptional stakeholder management skills and who has the ability to advise and deliver strategic outcomes across a wide range of industry sectors and challenging environments. They are willing to challenge, dive into the details, and show how Cybereason can support complex security configurations and environments.
This is more of a technical role that is customer facing than a sales role with a technical bias. It does not carry a sales quota and is more aligned to a Technical Consultant with customer facing skills.
Responsibilities
- Act as a primary contact and escalation point to assigned customers for all technical & security related customer issues to our Customers.
- Create reports for both internal Management and the customer on assigned customer action items. Business critical items must be managed to reduce the impact on the customer and progress to a smooth and satisfactory resolution.
- Manage and maintain a professional business relationship with assigned customer accounts through regular communication, on-site meetings and executive briefings.
- Lead and drive deployment of the Cybereason software within the customer’s environment.
- Provide proactive technical guidance to customers to drive security operations excellence.
- Participate in & if required lead any Technical Initiatives to ensure the customer is a promoter of Cybereason.
- Understand & assess the Technical & Security Value of the customer and act on any risks uncovered.
- Drive best practices and minimize the probability of operational issues occurring across our strategic customers.
- Track & manage any assigned actions for the customer and ensure that all assigned customers or potential customers receive high quality support from all departments within the organization.
- Work closely with other departments & functions within the organization to ensure that clear and concise communication is managed for the customer.
- Ensure that relevant customer information is continuously communicated to other departments, and ensure that the customer receives documented updates in a timely manner.
- Help customers understand how they can integrate Cybereason into their incident response procedures.
Experiences
- Highly Experienced with Endpoint Detection Systems, Anti-Virus systems, knowledge of SOC environments or in related roles is essential
- Experience in developing and implementing security operations and technology in large, complex enterprises in multiple industry verticals, across a wide range of technology platforms
- Strong skills within Enterprise customers in technical & security capabilities as above
- Vast account management experience (Enterprise size customer experience is a plus) along with a customer focused background with a strong commitment to customer success & satisfaction.
- Excellent Fluent native French and Fluent English verbal and written skills including report writing and presentation skills.
#LI-Remote
More About Cybereason:
Our culture and how we operate reflects in our shared values. Our #Defenders are individuals with diverse skill sets and backgrounds who are driven to innovate and scale with our growing organization. We are a team that strives to learn from each other, solve challenging problems, and work collaboratively toward our goal of reversing the adversary advantage.
Core Values:
- Win As One: The power of an individual is less than the power of a team.
- Ever Evolving: Change keeps us at the forefront, so we encourage it.
- Daring: To achieve the impossible, we must dare to be different.
- Obsessed with Customers: We believe gaining our customers’ trust is the most important part of what we do.
- Never Give Up: We are tenacious and resilient, and we never stop.
- UbU: We believe people can only unlock their full potential when they work somewhere that accepts who they are.
If these values resonate with you and our vision excites you, join us today and help us end cyber attacks from the endpoint to everywhere! #Defenders
Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Cybereason we are dedicated to building a diverse, inclusive, and authentic workplace (#uBu), so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
