Job description
Our mission at Greenhouse is to make every company great at hiring – so we go to great lengths to hire great people because we believe that they’re the foundation of our success. At Greenhouse, you’ll join a team that collaborates purposefully, fosters inclusivity, and communicates with transparency and accountability so we can help companies measurably improve the way they hire.
Join us to do the best work of your career, solving meaningful problems with remarkable teams.
Greenhouse is looking for a Technical Account Manager (TAM)to join our team!
As a Technical Account Manager (TAM), you’ll play a critical role in the success of our Enterprise customers by owning the ongoing technical relationship across the customer lifecycle — from onboarding to optimization. You’ll partner closely with Customer Success, Professional Services, Sales, Engineering, and Support to troubleshoot complex issues, drive product adoption, and ensure long-term account health. This role offers the opportunity to become a subject matter expert in the Greenhouse Recruiting product suite while building strategic relationships and solving real-world technical challenges.
Who Will love this job
- A collaborator — you thrive when working cross-functionally with teams like Customer Success, Account Management, Product, Professional Services, Engineering and Support
- An educator — you enjoy teaching and guiding customers through Greenhouse’s product suite, integrations, and technical workflows
- A problem solver — you’re energized by digging into root causes and proposing thoughtful solutions to our customer’s most complex challenges
- A truster advisor — you’re confident leading technical conversations and becoming an extension of your customer’s team
- An entrepreneur — you approach your book of business like an owner, continuously iterating on processes and identifying opportunities for impact
What you’ll do
- Resolve technical issues by answering questions, providing guidance, and escalating feedback
- Triage and manage incoming customer requests, escalate when appropriate, and ensure timely, high-quality resolutions
- Act as a trusted technical partner across a portfolio of Enterprise accounts
- Build and maintain relationships with a range of stakeholders — from day-to-day users to executive sponsors
- Collaborate with internal teams to advocate for customer needs and ensure a consistent, high-value experience
- Contribute to process improvements, documentation, and internal knowledge sharing
You should have
- 2+ years of experience in a technical, customer-facing role
- Experience collaborating with cross-functional teams in a fast-paced SaaS environment
- Familiarity with web-based technologies such as APIs, SSO, and webhooks
- Strong communication and presentation skills, with the ability to translate technical concepts for non-technical audiences
- A proactive mindset — you’re skilled at surfacing risks and escalating when needed
- A customer-first attitude and a passion for helping people succeed
- Your own unique talents! Your background has given you a unique perspective and set of transferable skills that aren’t always in alignment with a given role - but those are qualities we value at Greenhouse. If you don’t meet 100% of the qualifications outlined above, we still strongly encourage you to apply
Applicants will be required to provide evidence of their right to work in Ireland as part of the application process and it is pre-condition to any offer of employment. Greenhouse is not in a position to support employment permit applications for candidates for this role.
Greenhouse provides a variety of benefits to employees, including medical, dental, and vision insurance, basic life insurance, mental health resources, financial wellness benefits, and a fully paid parental leave program. For Ireland-based employees, we offer 25 days’ vacation and an employer matching pension program.
Who we are
At Greenhouse, we live by our mission through using our own product to help us hire the right person for the job, every time. We are a remote-first company and have shared office spaces in New York City and Ireland, and optional co-working spaces that give us flexibility to do our best work anywhere. We take an active role in our growth through a performance review program that’s committed to providing actionable feedback, and a bonus structure that rewards great performance. We believe that bringing together a variety of perspectives makes us a stronger company – and we nurture leaders who create an inclusive culture and invest into employee resource groups that celebrate our differences and life experiences. We’re proud to have built an award-winning culture that’s been recognized as Fortune’s Best Places to Work and Inc.’s Best Workplaces multiple years in a row.
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Greenhouse Software is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation during the application process, reach out to [email protected].
Emails about job opportunities at Greenhouse Software are only offered by employees with @greenhouse.io email addresses. See this page on our website if you suspect a phishing scam.
