Summary
The job description is for a Technical Account Manager role at Speakeasy, a company building API infrastructure. The role involves ensuring key accounts have an amazing experience with Speakeasy and becoming advocates and evangelists. The ideal candidate is US-based, preferably from the San Francisco Bay Area, and excited to work in the office alongside the team 1-2 days per week.
Requirements
US-based candidates only, with a preference for San Francisco Bay Area. Ideal candidates are excited to work in the office alongside the rest of the team 1-2 days per week
Responsibilities
- Demonstrate exemplary customer empathy, and be able to pragmatically show customers how they can accomplish their goals with Speakeasy, both in writing and live
- Form strong relationships with our customer champions, from individual developers all the way up to CTOs
- Dive deep into the technical details of our customers’ APIs and SDKs; likely you’re already an expert in OpenAPI, and have built APIs or SDKs before in large teams. You’re excited to get into the weeds to make customers successful
- Learn fast! Every customer might throw something new your way, and you’ll need to take that in your stride
- Thrive in an autonomous environment
- Use your customer learnings to influence the product roadmap and docs, to ensure constant improvement in the customer experience
- Manage multiple customer relationships and potentially competing priorities elegantly
Benefits
- Competitive salary and equity
- Medical, dental, and vision insurance covered at 100% for you and 90% for dependents
- 401(k) plan
- Unmetered PTO
- Off-sites in SF and London (and maybe other locations!)
- Work with a fun, collaborative, ambitious team
