Job description
About the Team
Miro is building an Enterprise Customer Solutions team to guide our Enterprise customers on using Miro to transform how their organizations collaborate. You will impact our customers immensely by helping them to realize their visual collaboration objectives and driving quick time to value. You will understand our customer’s needs and proactively identify ways in which they can interact with Miro to achieve their goals!
About the Role
In this role, you will work with our most strategic customers to design and prepare people for new ways of collaborating and elevate the maturity of Miro usage across the Enterprise. To achieve this, you will lead customer discovery sessions to identify technical requirements during onboarding, deliver customer account consolidations, and recommend product solutions that enable our customers to meet their business objectives. You will serve as a meaningful link between the Customer Success team and the Product organization, as well as a key partner to our Sales, Support, and Operations teams in crafting how our product evolves with the customers’ needs.
**We are prioritizing candidates in east coast time zones for more streamlined collaboration with our EMEA teams.**
What you’ll do
- Lead discovery sessions to align technical requirements with business outcomes, and identify key stakeholder responsibilities
- Oversee technical consulting, onboarding, and deployment for Enterprise customers, including security, scalability, and account structure, and provide training on Miro Administrative configuration
- Facilitate customer-facing workshops and develop a migration deployment plan
- Help customers transition from a legacy platform to Miro, including building a transition strategy and offering change management guidance tailored to the organization’s unique needs
- Ensure quality engagements by optimizing account health scores and maintaining high CSAT’s
- Deliver a positive experience for the customer that deepens our relationship with key stakeholders
- Work internally to identify and detail process improvements and work cross-functionally to prioritize needs
- Collaborate with Customer Success, Account Managers, Customer Support, Solutions Engineering, and Enterprise Product teams, ensuring clear RACI roles for effective project management
What you’ll need
- 4+ years experience in a customer-facing role, preferably in customer Implementation, onboarding, or service delivery
- Experience with technical support, such as identity providers (Active Directory, Azure, Okta) and enterprise security solutions (SAML/SSO, DLP, SIEM)
- Excellent communication and project management skills, emotional intelligence, ability to build relationships and collaborate cross-functionally
- You are curious about the customer, the product and how we can optimize value for the customer
- You possess a strong sense of urgency in driving projects to completion while achieving the desired business outcomes
What’s in it for you
- 401k matching + Competitive equity package
- Excellent Medical, Dental and Vision health benefits
- Fertility & Family Forming Benefits
- Flexible time off
- Lunch, snacks and drinks provided in the office
- Wellbeing benefit and WFH equipment allowance
- Annual learning and development allowance to grow your skills and career
- Up to $2,000 of charitable donation matches each year
The reasonably estimated salary range is specific to New York and may not be applicable to other locations. The range for this role is $156,000- $195,000. Final compensation and total package components will be based on individual factors such as the candidate’s skills, qualifications, and experience.
About Miro
Miro is a visual workspace for innovation that enables distributed teams of any size to build the next big thing. The platform’s infinite canvas enables teams to lead engaging workshops and meetings, design products, brainstorm ideas, and more. Miro, co-headquartered in San Francisco and Amsterdam, serves more than 90M users worldwide, including 99% of the Fortune 100. Miro was founded in 2011 and currently has more than 1,600 employees in 12 hubs around the world.
We are a team of dreamers. We look for individuals who dream big, work hard, and above all stay humble. Collaboration is at the heart of what we do and through our work together we hope to create a supportive, welcoming, and innovative environment. We strive to play as a team to win the world and create a better version of ourselves every day. If this sounds like something that excites you, we want to hear from you!
Check out more about life at Miro:
- Youtube: https://www.youtube.com/@lifeatmiro
- Blog: https://miro.com/careers/life-at-miro/all/
- Instagram: https://www.instagram.com/mirohq/
At Miro, we strive to create and foster an environment of belonging and collaboration across cultural differences. Miro’s mission — Empower teams to create the next big thing — is how we think about our product, people, and culture. We believe that creating big things requires diverse and inclusive teams. Diversity invites all talent with different demography, identities and styles to step in, and inclusion invites them to step closer together. Every day, we are working to build a more diverse Miro, cultivate a sense of belonging for future and current Mironeers around the world, and foster an environment where everyone can collaborate and embrace differences.
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