Technical Business Analyst

Job description

About the Opportunity

We’re hiring our first dedicated Technical Business Analyst for the Strategic Delivery team—someone eager to deepen their impact in product delivery and cross-functional collaboration. Working directly with external client stakeholders, you’ll shape how we define, document, and deliver value across engagements while building expertise in agile, product thinking, and MACH architecture. Over time, you can advance into a Product Owner role or other expanded responsibilities as business needs evolve. If you love turning complexity into clarity and helping clients ship high-impact solutions, we’d love to meet you.

Responsibilities

Discovery, Requirements, & Definition:

• Investigate client business needs and translate them into well-structured, actionable technical requirements
• Partner with Consultants/Strategists to clarify business objectives and scope.
• Facilitate early client workshops; translate insights into user stories and testable acceptance criteria.
• Document edge-cases, data flows, and success metrics to guide design and development.

Delivery & Execution:

• Work with the PM and Scrum team to keep backlog items clear, complete, and sprint-ready.
• Drive Agile ceremonies (planning, stand-ups, demos, retros) to maintain momentum and visibility.
• Serve as the first line of support for dev/QA—unblocking questions and resolving scope issues fast.

Continuous Improvement & AI Enablement:

• Proactively identify automation or AI tools (e.g., ChatGPT and Gemini) that streamline delivery and enhance team velocity.
• Surface friction points and propose backlog improvements under Senior PM mentorship.
• Stay current on emerging technologies (composable commerce, MACH, agile best practices).

Documentation and Communication:

• Maintain clear and organized documentation using Confluence, Jira, and related tools.
• Create wireframes, process flows, or diagrams when helpful to align both client audiences and internal stakeholders.
• Communicate effectively across technical, business, and executive-level client stakeholders to foster shared understanding.

Skills and Qualifications

• 2+ years in business analysis, consulting, or early-stage product roles (e.g., Business Analyst, Implementation Consultant, Product Analyst).
• Hands-on experience consulting with external clients on digital/software projects—capturing requirements, presenting findings, managing expectations.
• Comfortable with Jira, Confluence (or equivalents) and agile workflows.
• Strong written & verbal communication; able to adapt to mixed audiences.
• Critical thinker with curiosity for systems, edge cases, and continuous improvement.
• Bachelor’s in Business, IT, Computer Science, or equivalent practical experience.
• Nice-to-have: exposure to ecommerce, retail tech, MACH/composable platforms.
• AI mindset: openness to experimenting with AI tools that improve efficiency, decision-making, or automation.

*AI expectations will vary by role—some positions will focus on AI exploration and experimentation, while leadership roles may drive AI adoption and strategy.

Is this Role a Fit for You?

The Technical Business Analyst role calls for someone who thrives at the intersection of business goals and technical delivery. You’ll find fulfillment in this role if you:

• Thrive on consultative client interactions. You can tailor your style to different industries, personalities, and project constraints.
• Translate complexity into clarity. You can break down vague needs into specific, testable, and actionable requirements.
• Thrive in systems thinking. You’re detail-oriented but never lose sight of the big picture.
• Embrace ambiguity. You stay curious and steady when faced with the unknown and enjoy problem-solving under pressure.
• Support others. You help developers, QA, PMs, and stakeholders work better together through thoughtful collaboration.
• Are eager to grow. You see this role as a launchpad into deeper product ownership and leadership.
• Are AI-aware. You’re not afraid to explore or implement AI tools that make work more impactful, efficient, or creative.

Benefits and Perks

• Enjoy a flexible schedule of full-time hours. As a remote-first organization, we care about the work you do, but it’s up to you to choose where and how you do it.
• Explore ongoing opportunities for professional development: training, conferences, certifications, and in-house peer mentorship.
• Experiment with new techniques, wear multiple hats and learn about new disciplines.
• Pursue independent projects, explore new ideas, and challenge yourself in your field with dedicated “Awesome time” (self-directed professional development) annually and quarterly training budgets.
• On top of standard medical and dental coverage, we offer benefits like a parental leave top-up plan, an EAP, mental health coverage, virtual healthcare and a minimum vacation policy.
• Additional perks are available including in-house mindfulness sessions, remote group get-togethers, and more!
• The Canada Base Salary Range for this role is $80,000 - $110,000. Orium lists this range in good faith, reflecting the expected base salary for this role in the specified locations as of this posting. The pay offered will depend on several relevant factors, such as education, qualifications, certifications, experience, skills, location, and business needs. Please note, this range does not include any benefits that may be included as part of the total compensation package.

Performance and Growth Expectations

We emphasize accountability for outcomes, but autonomy in activities. Your work will be measured across a number of data points (peer, leader & project team feedback) and will also be measured on the basis of client and user satisfaction. Your growth path is in your hands— you’ll have ongoing meetings with your leader to help determine your path, but your progress will be based on what you hope to achieve and how you choose to access the resources available to you.

About Orium

Orium is the leading composable commerce consultancy and systems integrator in the Americas. We have over a decade of experience in digital programs, working closely with best-in-class technology partners to bring modern commerce experiences to life as a member of the MACH Alliance.

We’re a remote-first company of over 200 awesome employees. A certified BCorp for over a decade, we’re based in Toronto with a global studio presence, drawing from a range of talents and perspectives to bring together data, systems thinking, and curiosity to build next-generation experiences. We’re building deep capabilities in data-driven design, AI implementation, and personalization while forming strong partnerships with leaders in machine learning, hardware development, and IoT platforms.

In June 2024, we acquired the Mexico-based e-commerce agency, Gluo.

Committed to an Inclusive Workplace

We are committed to fostering an inclusive and accessible environment as we build a workforce that reflects the diversity of the community in which we live, including those with disabilities. We are dedicated to providing accommodations in all parts of the hiring process in accordance with the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. If you require any accommodation, we will work with you to meet your needs.

Committed to Social and Environmental Stewardship

Orium is committed to promoting and working towards a more socially and environmentally sustainable future. All employees are expected to make decisions and take actions in relation to their role and work that follow through on this commitment.

Application Expectations

While we may not be able to respond to all inquiries immediately, we will keep your information on file and reach out should a suitable opportunity arise if we see alignment. Please continue to check our website or job postings for updates on future openings. Thank you for your understanding and interest in Orium!

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