Job description
At Promethean…
We’re on a mission to transform the way people learn and collaborate around the world. For over 25 years, we’ve been empowering educators, innovators, and business leaders with our award-winning interactive displays and software solutions that transform learning and workspaces into connected, creative environments.
Our company is rooted in our values, igniting a culture that fosters collaboration and innovation, as well as promoting an inclusive environment. As a global leader in edtech, we are also passionate about four key areas where we can make a difference: growing access to technology for underserved communities, encouraging our employees to take an active role in improving our world, promoting diversity and inclusion, and reducing our carbon footprint. Discover more about our corporate social responsibility initiatives.
As a member of #TeamPromethean, you’ll have the opportunity to change lives with technology and directly impact education and the workplace for countless people every day. If you’re passionate about education, collaboration, and making a positive global impact, we want to hear from you. Join us on our mission to transform the world, one student, one teacher, and one community at a time.
A Technical Customer Support Representative (TCSR) provides 1st and 2nd line telephone, e-mail and chat technical support to a customer base supporting Promethean bespoke software and hardware.
Terms and conditions
- rate: 40 PLN/hour
- our location: Wroclaw, Poland (presence in the office is mandatory on the start date, and then REMOTE work)
- contract: civil contract (contract of mandate)
- planned number of contractors: 5 (students)
- lead time: July 1st - October 31st, between 3 to 11 p.m.
- expected number of hours: 1500hrs - 2300hrs
Responsibilities:
- Problem solving with the customers to bring about a speedy resolution to their enquiries.
- Handle a substantial number of customer calls/emails/chats resolved in timely manner and to and excellent level of customer satisfaction.
- The maintenance of a detailed history on the Call Management System of all issues reported to customer support.
- Achieve agreed targets (KPIs) and deliver excellent customer service.
- Deciding how best to resolve a customer query, deciding which queries need to be escalated and working with the appropriate teams to resolution.
- The development of allocated projects designed to raise efficiency within the department, and overall customer satisfaction.
Requirements:
- Student status (must have)
- Any helpdesk experience is welcome
- Have good working knowledge of computer configurations and operating systems
- Excellent time management and organizational skills
- Excellent communication skills
- Excellent customer care skills
- Previous knowledge of project work
- Language Skills: Excellent English, written and verbal
Promethean is honored to be an equal opportunity workplace. We realize that by creating teams rich in diverse thoughts and experiences, our people, company and customers are free to thrive. We are committed to providing equal employment opportunities regardless of race, color, national origin, religion, creed, genetic information, sex (including pregnancy, sexual orientation or gender identity), age, marital status, disability, military or veteran status; or any other protected classifications or characteristics under applicable local laws. In addition, Promethean values privacy and the protection of personal information.
For information regarding personal information we collect and our use of such data please see our privacy policy: https://bit.ly/2I83hwP
Please contact [email protected] if you have an accessibility request at any point during the hiring process.
#Promethean #EdTechJobs
