Job description
Knak is a mission-driven company
Why? Because our time is limited, our competition is fierce, and our margin for error is small. For us to have the greatest impact on the world, we need to be laser focused on our core mission, which is…
Empowering people to be creative.
That’s why Knak exists.
We are a world-class enterprise email and landing page creation platform with a focus on making successful and happy customers by providing them with an incredibly powerful, yet easy to use creation platform.
Our industry leading SaaS solution is built by Marketers, for Marketers. We know that it’s the small things that make the biggest impact and that emails and landing pages are where the rubber hits the road when it comes to Marketing Automation. We change the way Marketers work by making them more efficient, while improving conversion rate of their campaigns and helping them stay on brand.
Oh, and we have a bit of fun while doing it, too!
Our Engineering Team:
At Knak, we build groundbreaking software used by marketers at many of the world’s top companies. As engineers, we foster a transparent, collaborative and blameless culture. We emphasize continuous learning and encourage our engineers to experiment in search of creative ways to solve problems and help our customers.
We currently have four engineering teams, each with 4–6 developers, focused on advancing key areas of the Knak platform. This opportunity is to lead the Editor Team- the group responsible for Knak’s email and landing page builder, the Editor Team sits at the heart of our product. It’s where a lot of our users spend the majority of their time, and it plays a critical role in delivering on our promise of beautiful, intuitive, no-code campaign creation. Leading this team means shaping the future of the Knak experience and driving impact across our entire customer base.
In our rapidly growing team you’ll be given many opportunities to grow and have an impact across the whole organization.
Mission
Lead a team of 6 high performing software engineers to deliver reliable, scalable, and intuitive editing experiences for Knak users while fostering a culture of collaboration, continuous improvement, and technical excellence.
Outcomes (What success looks like)
In the first 12–18 months, you will:
- Lead successful delivery of key editor features to ensure Knak has the best email editor in the world
- In collaboration with a product manager and UX designer, deliver key improvements to the Knak Editor that measurably enhance the user experience and editor adoption—resulting in increased builder usage, improved email editing happiness scores and improved logo win rate.
Plan and implement at least one technical initiative to ensure low error rate and optimized performance in the Knak Editor.
- Develop team maturity and individual growth
- Facilitate regular 1-on-1s, growth plans, and actionable feedback for each team member.
Support each team member in achieving at least two internal career goals.
- Improve development processes and workflows
Implement at least two meaningful improvements to workflows, tooling, or rituals based on team feedback during the retrospectives that you conduct.Work with our support team to help improve our support processes and reduce the number of bugs that our customers experience in the Knak Editor.
- Influence cross-team collaboration and engineering culture
- Share your day to day experience with other team leads and leaders in engineering and collaborate on processes that will improve the way we work across the department.
Build strong relationships with product/design peers and collaborate to improve delivery predictability.
Competencies
To thrive in this role, you will need to demonstrate:
- Technical Excellence – Deep understanding of modern web development, design tradeoffs, and performance best practices.
- Leadership – Ability to motivate, coach, and guide a team toward high performance.
- Project Ownership – Skill in breaking down work, managing scope, and delivering successful outcomes.
- Collaboration – Strong communicator who seeks input, builds consensus, and works well across functions.
- Growth Mindset – Eagerness to learn, give/receive feedback, and continuously improve team and self.
Customer Empathy – Awareness of how your work impacts end users and ability to prioritize accordingly.
What You’ll Bring
- 5+ years of hands-on experience as a software engineer (ideally full stack).
- A track record of delivering complex projects with clear planning and collaboration.
- Proven mentorship and team support experience.
- Familiarity with performance monitoring and observability tools.
- Strong understanding of user experience principles.
- Preferred experience includes working on complex front-end applications, such as drag-and-drop editors, design tools, or stateful UI systems with intricate workflows and dynamic interactions.
What We Offer
At Knak we have four foundational pillars. Culture, customers, product and growth. Culture is our number one pillar because we know that is at the core of building a strong company that can build amazing products and delight our customers. We do this with a laser focus on hiring the right people who are smart, positive and who want more than the typical nine-to-five offers.
We offer an extremely rewarding, second to none work environment as acknowledged by Ottawa’s Best Places to Work 2024! We show our investment in our people through our competitive salaries, equity in the company, great benefits, paid vacation, Life leave days (because life happens), team lunches and off-sites, and most importantly our commitment to YOUR career growth.
If this sounds like something you’re looking for, then we’d love to hear from you!
If you don’t see yourself fully reflected in every job requirement listed on the posting above, we still encourage you to reach out and apply. Research has shown that women and underrepresented groups often only apply when they feel 100% qualified. We strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientations, and life experiences to apply. Knak believes in creating an inclusive, barrier-free working environment. If you require ANY accommodation to the interview process please contact [email protected].
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