Job description
Lob was built by technical co-founders with a vision to make the world programmable.
We offer two flagship APIs (print & mail and address verification) that enable companies to send postal mail as effortlessly as sending emails. Lob is venture-backed by some of the most reputable investors in tech, and we are building our team to shape the future of our company and meet the demands of a quickly growing customer base and dynamic product offerings.
Technical Operations Manager
The Technical Operations Manager is responsible for spearheading product initiatives within the Supply Team, focusing on supply chain-oriented products and engaging in customer-facing projects. This role is ideal for individuals with a strong foundation in product management who are capable of bridging the gap between technical development and market delivery.
Key Responsibilities:
- Product Development and Management: Lead the development and lifecycle management of products related to the supply chain, ensuring they fulfill market needs and align with organizational goals.
- USPS Product Initiatives: Manage specific product launches that incorporate USPS-based solutions, aligning with broader business objectives while adhering to regulatory standards.
- Cross-functional Collaboration: Engage with various internal teams, including sales, marketing, and customer support, to drive product success and ensure seamless market entry.
- Operational Improvement: Apply operational and supply chain expertise to enhance product development processes, focusing on efficiency and effectiveness in production and delivery.
- Market Analysis: Perform thorough market research and competitor analysis to guide strategic product decisions and position products competitively.
What will you bring to this role…
- Experience: At least 2+ years in product management or a closely related field of technical ownership. Experience in operations, supply chain management, mailing, LSS, or manufacturing is highly beneficial.
- Education: Bachelor’s degree in Business, Engineering, Supply Chain Management, or related fields. Advanced degrees or certifications in product management or operational logistics are advantageous.
- Skills:
- Strong analytical and problem-solving capabilities.
- Proficient in SQL and familiar with API testing and development tools such as Postman.
- Excellent communication and team collaboration skills.
- Bonus: Experience in mailing, supply chain, manufacturing, or other operational roles is highly valued.
- Soft Skills Detail-oriented, proactive, and capable of managing multiple priorities. Should be adaptable and customer-focused, with a drive to integrate product and operational strategies effectively.
Career Path and Development:
- Growth Opportunities: This role is designed to offer significant advancement within product management and supply chain functions, potentially leading to higher strategic or operational roles.
- Training and Development: Commitment to continuous professional development through industry-specific training, workshops, and seminars.
Additional Information:
In this role, the Technical Operations Manager will be crucial in integrating technical product development with operational processes, significantly impacting the efficiency of the supply chain and enhancing customer satisfaction.
Compensation Information
This position is structured to receive a base salary + Restricted Stock Units
Base salary: $92,000 - $112,500
<#LI-REMOTE #LI-GD1
“Lob’s salary ranges are based on market data, relative to our size, industry and stage of growth. Salary is one part of total compensation, which also includes equity, perks and competitive benefits. Salary decisions are based on many factors including geographic location, qualifications for the role, skillset, proficiency and experience level. Lob reasonably expects to pay candidates who are offered roles within the provided salary ranges.”
We offer remote working opportunities in AZ, CA, CO, DC, FL, GA, IA, IL, MA, MD, MI, MN, NE, NC, NH, NJ, NV, NY, OH, OR, PA, RI, TN, TX, UT, and WA, unless specified otherwise in the job description above.
If you are looking for a progressive, fun-spirited, and mentally stimulating environment, come join us at Lob!
Our Commitment to Diversity
Lob is an equal opportunity employer and values diversity of backgrounds and perspectives to cultivate an environment of understanding to have greater impact on our business and customers. We encourage under-represented groups to apply and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or criminal history in accordance with local, state, and/or federal laws, including the San Francisco’s Fair Chance Ordinance.
Recent awards
#88 on BuiltIn’s Best Remote Midsize Companies to Work For in 2025
BuiltIn Best Remote Midsize Companies to Work For in 2024
BuiltIn Best Midsize Companies to Work For 2022
