Job description
Company Summary
Arlo Solutions (Arlo) is an information technology consulting services company that specializes in delivering technology solutions. Our reputation reflects the high quality of the talented Arlo Solutions team and the consultants working in partnership with our customers. Our mission is to understand and meet the needs of both our customers and consultants by delivering quality, value-added solutions. Our solutions are designed and managed to not only reduce costs, but to improve business processes, accelerate response time, improve services to end-users, and give our customers a competitive edge, now and into the future.
Position Description:
Arlo Solutions is seeking a Technical Product Manager (TPM) with strong solutioning, agile delivery, and technical oversight experience to lead the planning, execution, and lifecycle management of enterprise learning platforms—including the Arlo LMS and CDAO LMS. This role is central to the transition and future sustainability of these platforms post-design phase, serving as the strategic bridge between design experts (Engaged Agility), the Center of Innovation, and cross-functional enterprise teams. This position balances high-level planning and solutioning with operational oversight and agile facilitation, ensuring mission-driven delivery, risk-managed execution, and continuous improvement of learning technology solutions.
Location: Remote with On-Site Requirements (Washington, D.C.)
Responsibilities and/or Success Factors:
Planning & Technical Solutioning (35%)
- Develop and manage the product roadmap, ensuring alignment with business goals, customer needs, and market trends.
- Collaborate with Engaged Agility experts to support design of the Arlo LMS and CDAO LMS.
- Develop and transition detailed technical roadmaps for product evolution and enhancement.
- Architect solution strategies that align with enterprise digital ecosystem goals and learning objectives.
- Serve as technical authority in evaluating trade-offs and integration strategies with existing systems.
Agile Coordination (25%)
- Facilitate agile ceremonies (stand-ups, sprint planning, retrospectives) across platform development and implementation teams.
- Maintain dynamic product backlogs to ensure alignment with mission priorities.
- Serve as Scrum Master/Product Owner hybrid when necessary to maintain delivery velocity.
Risk Management (15%)
- Identify, assess, and proactively manage technical, programmatic, and schedule-related risks. Implement adaptive mitigation strategies with frequent reassessment loops.
Monitoring & Operational Oversight (15%)
- Own the product lifecycle from implementation to operational excellence post-handoff from Engaged Agility.
- Monitor product performance metrics, system uptime, and user feedback to drive iterative improvements.
- Ensure platform security, compliance, and usability across user communities.
Reporting & Communication (10%)
- Provide high-fidelity reports to stakeholders across the Center of Innovation (enterprise and project sides).
- Communicate key milestones, risks, and recommendations with clarity and strategic insight.
- Prepare briefings for leadership visibility and executive decision-making.
- Go to Market Collaborate with cross-functional stakeholders to drive projects forward, including, Sales, Product Team, Business Development, Marketing, and Legal.
- Synthesize and prioritize feedback from GTM, and Sales teams to influence product priorities and strategy.
- Lead the rollout of product features and capabilities executing a successful sales activation strategy.
- Collaborate with Business Development and Marketing to develop sales materials (narratives, pitch decks, case studies, etc.) and partner with GTM to drive internal and external commercialization. Help define success metrics, track product adoption, and business impact.
Minimum Qualifications, Including Certificates:
- 5–7 years of experience supporting software development and delivery projects, with a strong understanding of the software development lifecycle (SDLC) and cross-functional team collaboration. Experience partnering with clients on technical products (e.g., pitching solutions, consulting, project management, implementation, demonstrating products, or technical sales).
- Experience managing complex projects with stakeholders across multiple functions.
- Exceptional ability to structure a compelling storyline and build presentation decks/documents to support their position.
- Strategic thinking and problem-solving skills with demonstrated ability to lead complex operational and strategic initiatives.
- Excellent written and verbal communication skills.
- (Strongly Preferred) Leveraging AI tools and automation frameworks to optimize workflows, reduce manual effort, and enhance productivity across program management, documentation, and solution development activities.
AAP Statement
We are proud to be an Affirmative Action and Equal Opportunity Employer and as such, we evaluate qualified candidates in full consideration without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, age, disability status, protected veteran status, and any other protected status.
