Job description
Feedzai is the world’s first RiskOps platform for financial risk management, and the market leader in safeguarding global commerce with today’s most advanced cloud-based risk management platform, powered by machine learning and artificial intelligence. Feedzai is securing the transition to a cashless world while enabling digital trust in every transaction and payment type. The world’s largest banks, processors, and retailers trust Feedzai to protect trillions of dollars and manage risk while improving the customer experience for everyday users, without compromising privacy. Feedzai is a Series D company and has raised $282M to date. With a valuation of +$1.5B, the company’s technology protects 900 million people in 190 countries.
The Customer Success Professional Services Team is responsible for leading the activation and post-activation for all Feedzai clients. We work cross-functionally across Feedzai and with our clients to collaborate and create seamless transitions throughout our client lifecycle. We take accountability, ownership and are tenacious as we execute strategies to help our clients achieve success. The challenges we tackle are complex, but we don’t stop pushing forward until we overcome them. As a result, we’re empowered to spark change every day, influencing the trajectory of our company and ourselves.
You: We are looking for a Project Manager who has strong engagement skills, communicates clearly and demonstrates strong passion for successful business value and project delivery. You will combine tactical execution skills with strategic expertise to lead cross-functional teams through the entire project lifecycle. Being the client’s primary point of contact, you should be able to handle multiple priorities and hold accountability for project execution.
We expect you to continuously evolve your professional skills through trainings, self-development and, most importantly, by successfully delivering complex projects.
Your Day to Day:
- Lead one or more projects by coordinating between external client(s) and internal cross-functional teams consisting of technical roles in a multicultural environment;
- Have a ‘leadership mindset’ - Lead a project from start to finish, working with teammates from strategy, business analysis, engineering and quality assurance. Shepherd the team through challenges and ambiguity;
- Lead every aspect of the project including but not limited to budget, timeline/scope, resource capacity / allocation, change management.
- Prepare and conduct project meetings with the clients, including Show and Tells, Product Demos, Scoping Workshops and Steering Meetings.
- Senior Stakeholder communication - present weekly meetings to clients and also Steering Committee meetings to Senior client stakeholder to communicate progress and risks at a Project & Program level and drive decisions
- Be ‘value driven’ - Ensure project roadmap supports the Customer Success team and business objectives to lead to ‘value’ beyond Delivery
- Risk management - Effectively assess project risks, both technical and non-technical in nature, and deploy mitigation plans, internally and with clients;
- Lead internal ceremonies - Dailies, Refinements and drive decisions and conclusions with cross-functional teams and leaders
- Consultative Mindset - Learn over time the client’s considerations and advise them on the right solutions while managing expectations
- Product - Our Product is key to the success of our clients. Learn the Product effectively and engage constructively and regularly with the Product team
You Have and Know-how:
- MSc or BSc degree in Computer Science, Engineering, Technology or a similar degree;
- One or more of the following certifications: PMP, CSM, PSM, CSPO, KMP;
- Willingness to travel 20% of the project time;
- Experience with the full Software Development Life Cycle (SDLC), managing fast-paced projects in both Agile (Scrum) and waterfall environments;
- Skills in leadership, adaptability, problem solving, and critical thinking;
- Be solution oriented, and when issues arise, be able to roll up sleeves and tackle them with a ‘get it done’ attitude;
- Ability to cultivate relationships with clients, while managing expectations and being able to push-back when necessary, to ensure the success of the project;
- Experience of managing projects for external clients;
- Experience leading large discovery workshops and project kick-offs;
- Experience with JIRA
Added plus
- Past experience as a Software Engineer or data scientist is a plus;
- Past Experience about a Data Science Life Cycle
- Experience managing Data Scientists;
The Customer Success Team is responsible for delivering our product to our clients. This includes education, configuration, solution development, and risk strategy to enable our clients to address their pain points. We collaborate with our clients to ensure they have the right solution, build out a strategy and training plan for them, and then support them through each phase of our client lifecycle. We grow at a fast clip and believe no challenge is too big or too small. Therefore, we have an open environment that encourages us to lean in, try new things, and discover our potential. Join Us!#LI-BX1 #LI-Remote
Your First 30-Days at Feedzai:
You will be immersed in our brand with training, connections, and one-on-one time with your manager. You may shadow your colleagues virtually or onsite at an office depending on where you work as you are supported through your Feedzai journey. In addition, you will have access to a ton of information to give you history, context, and all the knowledge you can handle about Feedzai and the team. Finally, you will start working on projects and collaborating on work currently being done. We can’t wait to have you join the team!
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Feedzai Culture
Feedzai is an Equal Opportunity Employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Feedzai does not accept unsolicited resumes from recruiters or employment agencies.
Feedzai will use the personal data you provide us with by filling out this form for reviewing your application and to potentially negotiate a contract with you. Your personal data will be retained by Feedzai for 24 months following your application. Please see our Privacy Notice available at https://www.feedzai.com/legal/feedzai-candidate-privacy-policy/ and https://www.feedzai.com/legal/feedzai-california-candidates-privacy-policy/ for more information on how we process your personal data.
