Job description
The Role:
Minted is excited to hire a Quality Control Specialist for the Merch Ops team. The Quality Control (QC) Specialist plays a critical role in upholding and enhancing product quality across Minted.com. As a champion of both artist and customer experience, this role is responsible for auditing all product launches—including new and existing formats—to ensure they meet Minted’s quality standards.
Reporting to Director, Merchandising Operations, the QC Specialist also ensures timely resolution of bugs, manages relevant Merch Ops tickets in JIRA, and analyzes quality data to drive continuous improvement. This role requires strong cross-functional collaboration, meticulous attention to detail, and a proactive mindset toward process optimization.
As part of our recruitment process, we want to ensure the security and legitimacy of all communication channels. Therefore, please be advised that all official correspondences from our team will be sent from email addresses ending with “@minted.com”
You will:
- Partner with the Merchandising team to understand and enforce product quality standards across all assortments
- Audit production files to ensure optimal print quality; communicate necessary changes to the production team
- Review product data on Minted.com, flag discrepancies, and coordinate resolutions with production and merchandising teams
- Participate in live-site quality checks to ensure a seamless customer shopping experience; provide insights to inform future product launches
- Conduct Express Service audits for all eligible product types
- Track and report on quarterly and annual quality metrics
You are:
- Resourceful and proactive - you do not wait to be told to solve problems, but rather seek out new opportunities to improve
- Results oriented. You are most comfortable in work environments which are outcome-oriented and merit-based, and are highly motivated by goal accomplishment
- A passionate customer advocate. You are ready to put the customer first and influence others across the company to think similarly
- Receptive to change. You are flexible, adaptable, innovative, and open in response to changing priorities
- A collaborative thinker. You enjoy an environment that has been structured for collaboration and interdependence, drawing on strong functional areas to build your business
- A systems thinker. You intuitively understand interdependencies, ask follow-up questions, and drive to solutions that balance the success of initiatives across revenue, quality, brand, and cost goals
- A team player, someone with humility and a low ego, who understands that our collective success outweighs personal gains
You have:
- A passion for quality of the Minted site experience and printed product.
- Meticulous attention to detail
- Strong communication skills and a positive attitude
- Reporting experience
- An understanding of Minted end to end process
Compensation:
The compensation range for the role applies to employment offers from Minted. Our employment offers fall between the minimum and midpoint of the range to allow for continued salary growth during your employment at Minted. The upper half of the range accommodates this growth and supports our intention to create an environment that encourages lasting relationships between Minted and our employees.
Geo Base Full Salary Range 1 - All non-SF CA, DC, NY - $53,360 - $70,035
Geo Base Full Salary Range 2 - Includes CO, IL, MA, MD, NJ, OR, RI, TX, VT, VA, WA - $49,300 - $64,706
Geo Base Full Salary Range 3 - Includes AL, AK, AZ, AR, CT, DE, FL, GA, IA, ID, IN, KS, KY, LA, ME, MI, MN, MO, MS, MT, ND, NE, NM, NV, NH, NC, OH, OK, PA, SC, SD, TN, UT, WI, WV, WY- $45,240 - $59,378
Salaries will vary based on various factors including but not limited to professional and academic experience, associated job responsibilities, and/or other business or organizational needs.
Benefits:
Benefits will be effective the first of each month following your initial hire date.
- Medical, Dental, and Vision Benefits
- Employer Funded Health Savings Account
- 10 Paid Holidays
- Paid Time Off and Sick Leave
- Paid Parental Leave
- Employer Paid Wellbeing Apps (e.g. Headspace and Calm)
- Monthly Gym/Wellness Reimbursement
- 401(k) retirement savings plan
- Employer Funded Commuter Benefits
- Employee Discount
- Friends and Family Discount
About Minted:
Artists shape culture. They spark conversation, create connection, and bring beauty into the world. Minted is where they come together to reach further. Our marketplace empowers a thriving community of independent artists to sell and scale their work. We nurture self-expression, cultivate community, and bring the best in visual art to a global audience.
We’re building a new way to discover the world’s best creative talent. We’re here for the emerging talent ready to take off, the local favorites ready to grow, and the established artists ready to dream bigger.
At Minted, our people don’t just believe in the power of art–we live it. We have our finger on the pulse of what’s new and now. We’re obsessed with great design, art, and interiors. We’re in galleries, at fairs, and constantly finding inspiration online. We seek undiscovered talent that deserves to stand up and stand out. We connect with artists that have something to say, and we collaborate to amplify their work. The Minted community’s art, stationery, and textiles products have reached over 75 million homes worldwide.
Our marketplace brings the best in independent design to consumers everywhere. We recognize the challenges independent artists face, and we leverage our resources to level the playing field and create a platform that gives artists the freedom to develop their craft and grow their business.
We are headquartered in San Francisco, CA and currently employ 350+ full-time employees, plus additional temporary workers during the holiday season. We have raised over $300M from top-tier investors including Benchmark Capital, T. Rowe Price, Permira, Ridge Ventures, Technology Crossover Ventures, and Norwest Venture Partners. Angel investors include Marissa Mayer, Jeremy Stoppelman, Julia & Kevin Hartz, Yishan Wong, and more.
Minted is an Equal Opportunity Employer committed to inclusion and diversity. We welcome people of different backgrounds, experiences, abilities and perspectives and will consider all qualified applicants for employment in accordance with all state, local, and federal laws. Minted participates in the E-verify program.
How Our Process Works:
Minted uses technology and innovative practices to bring unique, best-selling design to market at scale. Using its crowdsourcing technology, consumers are empowered to vote for the designs they love and want to see sold, ensuring that Minted always sells continuously fresh and trend-forward product. The winning designs are manufactured by Minted, enabling artists from around the world to share and sell their work while letting Minted do the rest. Since launch in 2007, the company has expanded to serve consumers in new categories including wall art, textiles, digital content and home decor, as well as serve major retailers and consumer products brands with data-backed design through licensing and wholesale partnerships.
