Job description
Position Title: Technical Support Analyst
Area: IOS
Location: Málaga
Description
Position Title: Technical Support Analyst
Division/Soc: SCIB Global
Area: IOS
Location: Málaga
WHAT YOU WILL BE DOING
As a Technical Support Analyst your tasks and goals will include
• Technical Level 0 and 1 support of the global SCIB platform both onsite and remote.
• Reception, prioritization, investigation, escalation and resolution of incidents.
• Critical Alerts monitoring.
• Rising and follow up of continuous improvement plans for batch and online.
• Continuous collaboration with second-level teams and suppliers.
• Monitoring of metrics in order to improve and detect their deterioration.
• Communication with users being the only communication link with Business at times.
• Knowledge of monitoring applications
• Experience in ITIL framework
• Management and resolution of incidents and requests through Service Now.
EXPERIENCE
• 0-3 years of experience in relevant fields.
EDUCATION
• Degree in Computer Science
SKILLS & KNOWLEDGE
Techniques:
• Technical knowledge on the configuration and structure of SCIB platforms,
• Technical knowledge of incident flows and product production start-up.
Knowledge:
• Indispensable basic knowledge of wholesale banking and financial products.
• Indispensable English B2
• Desirable knowledge of Python, Elastic Search, Openshit, Appian, API Connect, Oracle, MySQL, PowerBI, …etc.
Other:
• Work under stressful situations
• Teamwork
• Adaptation to change
• Guards availability
• Travel availability
• Ability to provide remote support (different geographies)
• With initiative, communication skills
• Results oriented
