Job description
Realize your potential by joining the leading performance-driven advertising company!
Role Overview
As a P roduct Support Engineer – Publisher L2, you will act as the critical point for complex technical issues impacting publisher integrations, performance, and platform behavior. You will work closely with cross-functional teams including Implementations, Business Units, and Client Solutions to troubleshoot, resolve, and proactively prevent high-impact issues affecting our publisher partners.
This role requires deep technical expertise, advanced troubleshooting skills, and a customer-focused mindset to ensure seamless delivery and performance of our solutions across diverse publisher environments.
Key Responsibilities
- Analyze application and website performance issues by reviewing logs, debugging code, and identifying the root cause of platform or integration-related problems.
- Lead high-severity technical investigations, ensuring end-to-end ownership and timely resolution of complex issues.
- Collaborate effectively with R&D, Product, Business, and Implementation teams by providing clear reproduction steps, relevant logs, and structured test cases.
- Manage technical escalations involving cookie syncing discrepancies, implementation errors, crashes, and script-level conflicts affecting Taboola products.
- Mentor and support Level 1 engineers and business stakeholders through technical training and knowledge sharing, with the goal of reducing escalations and upscale Technical Knowledge.
- Identify recurring issues and collaborate with L3 support, Product, and R&D teams to implement scalable, long-term solutions.
- Design and develop internal tools, automation projects, drive AI, and workflows to improve reliability, reduce manual intervention, and enhance operational efficiency.
- Work cross-functionally with business units to ensure seamless coordination and resolution of client-facing issues.
To thrive in this role, you’ll need:
Over 2 years of hands-on experience in core web technologies including semantic HTML, CSS, JavaScript, node.JS.
Advanced proficiency in SQL, with the ability to design, write, and optimize complex queries for data extraction.
Strong understanding of browser rendering internals, including the page load lifecycle, DOM construction, critical render path, and web performance optimization techniques.
Skilled in using Chrome DevTools for in-depth debugging and profiling:
- Cookies and storage analysis
- Memory heap analysis and leak detection
- Performance metrics evaluation (INP, SEO, CWV, network waterfalls)
- Network and console log troubleshooting
Solid understanding of HTTP/HTTPS protocols and hands-on experience with debugging tools like Charles Proxy, Proxyman, and Postman.
Proven ability to deliver innovative technical solutions, build custom tools and reports, and contribute to internal web development initiatives.
Analytical mindset: Able to dig into grapes, patterns, ambiguous issues to trace & fix root cause.
Clear written and verbal communication, especially in explaining technical issues to non-technical stakeholders
Ability to comply with tight deadlines, multitask, and operate in a fast-paced environment
Self-motivated, eager to learn, and a collaborative team player
Flexible to work in rotational shifts and on-call (if required)
Bonus points if you have:
Prior experience in website development & troubleshooting.
Familiarity with debugging issues related to iframes and Google Ad Manager (GAM).
Basic knowledge of React and its component-based architecture.
Understanding of Google Analytics, with the ability to perform analysis and derive insights from user data.
Practical exposure to Java technologies
About Taboola
Taboola is a leading performance advertising platform that helps businesses grow by delivering measurable outcomes at scale—beyond the limits of search and social.
Our proprietary ad platform, Realize, connects with approximately 600 million daily active users across many of the world’s most prominent publishers, including NBC News, Yahoo, and Samsung.
As one of the fastest-growing technology companies globally, Taboola powers over 5 billion content recommendations every day and engages more than 300 million users each month, with a global presence in cities like New York, London, Tel Aviv, Los Angeles, New Delhi, and Bangkok.
Ready to realize your potential?
Taboola is an equal opportunity employer and values diversity in all its forms. We’re committed to fostering an inclusive workplace where everyone can thrive.
Learn more about #TaboolaLife on LinkedIn, Facebook, Instagram, X (Twitter), YouTube, and the Taboola Life Blog.
Why Join Us?
If you ask Taboolars what they love about working here, they’ll tell you they’ve been empowered to realize their full potential while growing and learning from smart and talented colleagues. They’ll also share more about:
Well-being: Comprehensive benefits and stocked kitchens
Flexibility: Hybrid work setup - 3 days in the office, more if you choose
Global impact: Work with major brands like Yahoo, Microsoft, Apple
Company culture: As CEO Adam Singolda says, “You can copy anything from another business but you can’t copy a company’s culture.”
